Head of Observability & AIOps

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.

Join the Close Brothers Technology Team where you will be accountable for the reliability, recoverability and operational resilience of centralised enterprise services consumed by product value streams.

Working as part of the Technology team our ideal team member will have previous experience in implementing AIOps and automation in operations with excellent management skills.

Responsibilities

• Enterprise ownership of observability platforms (logs, metrics, traces, service health)
• Authority to define and enforce SLOs, error budgets and reliability standards
• Define and operate an enterprise observability strategy covering central services and integrations
• Embed SRE disciplines including SLOs, error budgets and reliability reviews
• Deliver automated remediation for common and repeat failure scenarios with strong change control
• Improve major incident performance through faster detection, diagnosis and recovery
• Support resilience and disaster recovery testing through telemetry, evidence and insights
• Own budgets for observability and AIOps tooling, including cost optimisation
• Build and lead a specialist observability, SRE and AIOps capability
  
  

Developing Our People: as a line manager, you will be responsible for inspiring and motivating your team, as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Knowledge of SRE practices and resilience engineering.
• Regulated‑industry operational experience.
  
  

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Certifications or formal training in observability, monitoring platforms, or SRE‑aligned practices.
• Exposure to data analytics or machine‑learning concepts relevant to AIOps.
• Leadership or management development focused on leading technical teams through change.
  
  

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group