Head of Quality Control

Hi, we're BYOMA 👋

We're one of the world's fastest growing beauty brands. We have applied the research, science, and credibility of dermatologist-backed brands and supercharged it with the efficiency and results of clinically effective, ingredient-led brands.

We’re on a mission to democratise and demystify beauty by empowering consumers to make smart, informed and educated choices. BYOMA was built on four fundamental principles; Efficacy, Accessibility, Education, Engagement, and these inform, inspire and underpin everything we do. We're committed to delivering the most efficacious products to our consumer and our dedication to accessibility and education have led to us becoming the #1 fastest growing skincare brand in the world, and a top 10 skincare brand across all our key retail partners.

As a people powered business, none of this would have been possible without our incredible team who are committed to achieving our BYOMA vision: to build better beauty and inspire positive change.

Join us as we build an inclusive community because lets face it, barriers aren't beneficial for anything but your skin!

Title: Head of Quality Control

Department: Quality

Location: Glasgow, UK (Head Office)

Department Overview

The Quality Control (QC) team ensures that all products are consistent, safe and meet defined specifications during and after production. By inspecting, testing, and monitoring raw materials, production processes & paperwork, and finished goods, the team ensures product integrity and prevents defective products from reaching consumers.

Role Purpose

Overseeing the global QC inspections and manufacturing of BYOMA products. Ensure new suppliers are vetted according to BYOMA standards. Collaborating with BYOMA suppliers to ensure BYOMA quality standards are consistently met, maintained and comply with industry regulations.

The role

Production Quality Control

• Over-see and support the in-process checks and final product inspections to verify compliance with approved specifications throughout the supply chain.
• Review tests for bulk and finished goods for physical, chemical and microbiological attributes.
• Review and approve finished product Certificates of Analysis (CoA) and batch records before market release.
• Verify packaging accuracy, including labelling, batch coding, sealing and presentation.

Testing & Verification

• Investigate non-conformances and deviations, documenting root cause, CAPA and internal communication.
• Establish and maintain retention samples. Verify through testing of retention samples to support ongoing stability monitoring programs.
• Surveillance testing: Conduct routine review of testing results of finished products to confirm product is within spec during shelf life.
• Perform testing and/or review documentation of raw material traceability to verify adherence to defined standards.
• Review and approve CoAs and independent testing of key actives/raw materials prior to release into production.

Batch Release & Documentation

• Review and approve production batch records for accuracy and completeness.
• Authorise or reject raw material, bulk, and finished product batches based on compliance with quality standards.
• Maintain accurate QC records and ensure full traceability of results, with good document practice in mind.
• Lead the audit programme and support with audits/inspections as required, with complete QC documentation.

Continuous Improvement

• Batch monitor QC results to enable trending of QC data to identify risks and implement preventive actions and/or improve on product specifications.
• Lead internal and external process improvements to enhance product consistency and reduce defects, including SOP writing & implementation.

Supplier Management

• Support the Director of Quality with conducting ongoing supplier audits to confirm compliance with quality and regulatory standards.
• Support supplier qualification processes to ensure reliable, compliant raw material, packaging and manufacturing capability.

Non-Conformance Management

• Work with Manufacturing sites and local QC Inspectors to address in-process quality issues.
• Lead investigations from Customer service (CS) product complaints and collaborate with cross-functional team to close out.
• Collaborate with QA to investigate deviations or recalls.
• Partner with Supply Chain to ensure compliant storage, handling, and distribution of finished goods.
• Provide feedback to QA & Product Development on any recurring quality issues.
• With the support the of the Director of Quality, lead NC escalation communication.

Training & Development

• Stay up to date on changes in relevant regulations, industry standards and guidelines applicable to manufacturing of our products.
• Support local QC inspectors and their scheduling of inspections including any failed results and/or other escalations.
• Support all members of the QC team in their growth and development at BYOMA.

What we're looking for

• Excellent manufacturing knowledge, preferred packaging manufacturing or contract manufacturing for personal care
• Strong audit background, including FDA, ISO 22716 and ISO 9001
• Strong communication, collaboration and interpersonal skills.
• Strong team management and organisation skills.
• Excellent verbal and written communication skills.
• Excellent problem solving and analytical capabilities.
• Pro-active attitude, pragmatic, with a strong sense of ownership.
• Attention to detail and a commitment to upholding high-quality standards.

What's in it for you

In addition to our competitive base salary, we offer:

• Annual bonus based on company performance
• Company Pension Scheme
• Group Income Protection & Critical Illness Cover
• Private Medical Insurance, including dental, vision and vaccine cover
• Fertility Insurance
• Plus …lots of other perks like BYOMA products every month, birthday leave and early Friday finish during the Summer! 💛

To find out more please get in touch with our People & Culture team via careers@byoma.com, or click to apply!