Home Support Advisor
Doncaster, South Yorkshire Customer Services Posted 3 weeks ago
About the role What you'll be doing: Owning escalated Home Support contacts from Zendesk/internal routes through to resolution, ensuring clear notes, actions and customer updates. Handling complex pre-delivery queries including supplier delays, delivery chases, booking issues, change requests, oversold/stock concerns, rewrites, cancellations and multi-route order queries. Handling post-delivery issues including damaged/faulty items, service visit outcomes, replacements, re selections, collectio…
