HR Manager, Business Services – Leeds or Manchester

The Role

We are seeking an experienced HR professional to partner with Business Services leaders and managers, delivering a modern, effective people service. This role focuses on coaching and enabling managers to manage routine people matters confidently, while providing expert oversight on more complex cases. You will play a key role in driving consistency, compliance, and a high-performing, positive employee experience.

The Team

Our HR team operates across multiple international locations and includes specialist functions such as Learning & Development, Resourcing, Early Careers, HR Operations, HR Business Partnering, and CSR & Diversity.

This role sits within the HR Business Partnering team, working closely with stakeholders to provide guidance, coaching, and support. You’ll join a collaborative, fast-paced environment that values continuous improvement, innovation, and delivering impactful HR solutions.

What To Expect In This Role

As an HR Manager, you will act as a trusted advisor, delivering pragmatic, commercially focused support across the employee lifecycle.

Key responsibilities include:

HR Business Partnering:

• Provide clear, practical HR advice aligned to business goals

• Support workforce planning and recruitment best practice

• Analyse attrition trends and support retention strategies

• Lead talent initiatives and annual salary review processes for all employees and Partners.

Employee Relations Transformation and HR Support:

• Coach managers on performance, capability and probation

• Support wellbeing, attendance and family leave matters

• Build manager capability in ER processes and case management

• Lead complex ER cases with consistency and professionalism

• Identify insights from exits and improve employee experience

• Ensure policy understanding and effective governance

Process Improvement:

• Streamline HR processes and reduce reliance on HR for routine queries

Line Management:

• Manage and develop an HR Advisor or Graduate aligned to the business area you are working closely with.

Skills and Experience

• Strong and proven HRBP/generalist experience supporting operational, professional services, or corporate “Business Services” or “Business Support” teams.

• Solid UK employment law knowledge and practical ER case management

• Proven ability to coach and influence stakeholders performance, capability, and probation issues with a pragmatic, fair approach.

• Ability to analyse people data and translate it into clear, actionable insights for leaders.

Our Firm

We are a collaborative, high-performing firm focused on innovation, relationships, and delivering excellence—providing an inclusive environment and strong opportunities for development.