Information Technology Service Management Consultant

Interim Halo SME ITSM Implementation Specialist

START: September 2026 DURATION: 9 Months

ABOUT THE ROLE

We are looking for a hands-on Halo Subject Matter Expert to sit underneath the Senior PM and do the doing. This is a technical implementation role: you will work directly with the business and either Halo or the System Integrator to configure, build and integrate the platform — translating requirements into working solutions.

The focus is entirely on the tool. We need someone who lives and breathes Halo — not a process

consultant, not an incident manager, but a platform builder.

KEY RESPONSIBILITIES

• Act as the primary technical SME for the Halo platform throughout the implementation.

• Configure and build out the Halo environment: incident, problem, change, and configuration

management modules.

• Translate business requirements directly into platform actions — own that end-to-end.

• Manage and deliver platform integrations with third-party systems.

• Work closely with Halo or the appointed System Integrator to drive delivery.

• Provide hands-on platform expertise to support testing, go-live and post-go-live stabilisation.

• Support architecture decisions where relevant — but always anchored to what the platform needs to do.

ESSENTIAL REQUIREMENTS

• Hands-on, proven experience implementing the Halo ITSM platform.

• Fully-fledged ITSM specialist — incident, problem, change, CMDB and platform configuration.

• Ability to take requirements and build them — no interpretation layer needed.

• Experience working with or alongside a System Integrator on a platform implementation.

• Strong understanding of platform integrations and how to make them work in practice.

• Background in ServiceNow migration or cross-platform ITSM experience is a strong advantage.

DESIRABLE

• Halo certification or formal Halo training.

• Architecture awareness — able to contribute to technical design discussions.

• Experience in a large enterprise environment with complex ITSM requirements.

WHAT THIS ROLE IS NOT

This is not a process design or ITIL consulting role, and it is not an incident management position. Weneed a platform specialist who gets into the tool, configures it, integrates it and makes it do what the business needs.