Information Technology Support Assistant
About us...
AM London, and our in house brands Threadbare and Saltwell was built out of something personal – a bond between father and daughter, and a shared love of fashion passed down through generations. What began as a family passion has grown into British brands recognised for their commitment to Trusted Style and Honest Value.
Based in Manchester, the heart of the UK’s fashion and textile industry, Threadbare and Saltwell continues to design with one clear purpose: to create clothing that combines elevated design, everyday wearability, and lasting quality. Built for the everyday wardrobe, Threadbare and Saltwell are proud to be stocked in iconic fashion marketplaces including Next, ASOS and Zalando – bringing our vision of Trusted Style and Honest Value to customers across the world.
We're now looking for an I.T Support Assistant, to work in our Manchester HQ.
Job summary...
The IT Support Assistant provides first and second-line technical support to users across AM London, assisting with Microsoft 365, Windows, macOS, mobile devices, business applications, and cloud services. The role supports the IT Technical Lead in maintaining secure, reliable, and efficient IT systems while delivering excellent customer service to end users.
Key roles and responsibilities...
- Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office.
- Assist with user account administration in Microsoft Entra ID, including onboarding, offboarding, password resets, group membership, and licence assignment.
- Support Windows 10/11 and macOS devices, including device setup, troubleshooting, software installation, and hardware diagnostics.
- Assist with Microsoft Intune administration, device enrolment, compliance monitoring, application deployment, and policy troubleshooting.
- Support mobile device management for iPhone, iPad, and Android devices.
- Maintain and troubleshoot SharePoint Online sites, permissions, document libraries, and external sharing access.
- Support Azure-based services including storage accounts, file repositories, and access permissions.
- Monitor service health and respond to incidents within Microsoft 365 and supporting business systems.
- Create and maintain IT documentation, knowledge base articles, and user guides.
- Assist with Joiners, Movers, Leavers, and Contractor onboarding processes.
- Support printers, networking, VPN connectivity, Remote Desktop Services, and general infrastructure issues.
- Escalate complex issues to the Technical Lead and external support providers when required.
- Participate in IT projects including cloud migrations, security improvements, system upgrades, and automation initiatives.
Skills required...
- Microsoft 365 Administration, Microsoft Entra ID, and Exchange Online
- Microsoft Intune, endpoint compliance, and mobile device management
- Windows 10/11, macOS, iOS, and Android support
- SharePoint Online, Microsoft Teams, and OneDrive for Business
- Azure fundamentals
- PowerShell, endpoint security, and multi-factor authentication
Our benefits...
- 25 days annual leave + 8 bank holidays, plus your birthday off
- Generous 40% staff discount and sample sales
- 25% friends and family discount
- Company Pension Scheme
- Length of Service Awards
- Enhanced Maternity and Paternity pay
