Infrastructure Manager
Infrastructure Manager – Managed Services (Client Site)
📍 Client-Facing Role
Are you an experienced Technical Service Manager who enjoys blending technical oversight with client-facing service delivery?
We’re looking for a proactive and relationship-driven professional to lead IT service delivery for a key client, ensuring a seamless experience across a predominantly cloud-based environment supporting frontline users.
The Role
As a Technical Service Manager, you’ll take ownership of the end-to-end service experience, acting as a trusted partner to the client while coordinating internal teams and third parties.
This is a hands-on, client-facing role where you'll balance service leadership, technical oversight, and continuous improvement.
Key Responsibilities
- Service Ownership – Lead and manage day-to-day service delivery, ensuring a consistent, high-quality user experience
- Client Engagement – Build strong relationships through regular onsite visits and stakeholder collaboration
- Performance & Reporting – Produce monthly service reports covering KPIs, trends, risks, and recommendations
- Continuous Improvement – Drive service enhancements using ITIL best practices
- Ticket & Escalation Management – Ensure clear ownership, communication, and timely resolution of issues
- Risk & Problem Management – Proactively identify and manage risks while improving service stability
- Technical Oversight – Support and administer Microsoft 365 in line with wider technical strategy
- Strategic Contribution – Work alongside client IT leadership to support digital transformation initiatives
What We’re Looking For
- Experience in a Technical Service Manager, Service Delivery Manager, or similar role
- Strong client-facing and stakeholder management skills
- Good understanding of ITIL (v4 preferred)
- Background working within Managed Services or multi-supplier environments
- Technical knowledge including:
- Microsoft 365 & Azure
- Networking, virtualisation, and firewalls
- Backup & antivirus solutions
- Excellent communication skills with the ability to translate technical concepts into simple, business-friendly language
- A proactive, accountable approach with a focus on service excellence and continuous improvement
Why Join Us?
- Play a key role in a high-impact client engagement
- Hybrid working with a mix of onsite collaboration and flexibility
- Opportunity to contribute to meaningful digital transformation projects
- Be part of a supportive, collaborative Managed Services team
- Ongoing opportunities for career growth and development
Interested?
If you’re passionate about delivering excellent IT services while building strong client relationships, we’d love to hear from you.
👉 Apply now or get in touch to learn more
