Infrastructure Technician (969)
Basingstoke, England, United Kingdom Full-time Posted 29 minutes ago
Infrastructure Technician
We have an exciting opportunity for an Infrastructure Technician to join our IT Infrastructure team and help deliver secure, reliable and high-performing technology services across the organisation.
In this role, you will support the administration, maintenance and continuous improvement of our IT estate, including data centre services, networks, storage, telephony, client devices and the wider infrastructure that underpins key business applications.
About The Role
You will play a key part in ensuring the availability, performance and security of selected client/server applications, networks, firewalls, telephony services and end-user devices. You will help configure new implementations, troubleshoot issues, support upgrades and contribute to the development of processes and procedures for managing the technology estate.
The role also provides opportunities to contribute to project work and the adoption of new technologies, helping the organisation respond to changing business needs and improve the way IT services are delivered.
What We Are Looking For
We are looking for someone with strong customer service skills, a proactive approach to problem solving and a willingness to learn and develop across a broad range of infrastructure technologies. You will be comfortable working both independently and as part of a team, communicating clearly with technical and non-technical colleagues and contributing ideas that improve service quality, resilience and efficiency.
Key Responsibilities
At Basingstoke and Deane Borough Council we offer a wide range of employee benefits to recognise your valued contribution:
Basingstoke and Deane Borough Council is an equal opportunities employer and welcomes applications from all sections of our community.
We have an exciting opportunity for an Infrastructure Technician to join our IT Infrastructure team and help deliver secure, reliable and high-performing technology services across the organisation.
In this role, you will support the administration, maintenance and continuous improvement of our IT estate, including data centre services, networks, storage, telephony, client devices and the wider infrastructure that underpins key business applications.
About The Role
You will play a key part in ensuring the availability, performance and security of selected client/server applications, networks, firewalls, telephony services and end-user devices. You will help configure new implementations, troubleshoot issues, support upgrades and contribute to the development of processes and procedures for managing the technology estate.
The role also provides opportunities to contribute to project work and the adoption of new technologies, helping the organisation respond to changing business needs and improve the way IT services are delivered.
What We Are Looking For
We are looking for someone with strong customer service skills, a proactive approach to problem solving and a willingness to learn and develop across a broad range of infrastructure technologies. You will be comfortable working both independently and as part of a team, communicating clearly with technical and non-technical colleagues and contributing ideas that improve service quality, resilience and efficiency.
Key Responsibilities
- Support, maintain and optimise infrastructure services across data centre, network, storage, telephony and client device environments.
- Monitor and troubleshoot systems to help maximise availability, performance and reliability.
- Configure and support new implementations, upgrades and changes in line with business requirements.
- Contribute to infrastructure-related project work and the adoption of new technologies.
- Develop and maintain processes, procedures and documentation that support effective service management.
- Work collaboratively with colleagues, suppliers and stakeholders to resolve issues and improve IT services.
At Basingstoke and Deane Borough Council we offer a wide range of employee benefits to recognise your valued contribution:
- Generous annual leave allowance plus bank holidays
- Local government pension scheme and Life Assurance
- Salary sacrifice schemes for bicycles and electric cars
- Access to discounts at nationwide retailers through our ‘BOOST’ perks discount site
- Funded healthcare cash plan including optical and dental cover
- Free flu vaccination vouchers
- Access to a free and confidential employee assistance program
- Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses
Basingstoke and Deane Borough Council is an equal opportunities employer and welcomes applications from all sections of our community.
