IT Engineer
A public sector organisation are looking for a 2nd Line IT Engineer to support day-to-day IT operations across the organisation. The role will focus on resolving escalated support issues, maintaining end user devices, and ensuring critical systems remain available to frontline services. Responsibilities: Provided 2nd line support across desktop, laptop, mobile, and application issues Investigated and resolved escalated incidents from the service desk within agreed SLAs Supported user account ma…