IT Support

Onsite Support Engineer (UK)

B2B Contract

Summar

yWe are seeking a skilled and proactive Onsite Support Engineer based in the UK with hands-on experience in laptop configuration, imaging, and large-scale device rollout projects

.This role involves supporting store IT setups, infrastructure deployments, and network implementation projects across multiple retail locations. The successful candidate will possess strong technical expertise, excellent coordination skills, and experience working with third-party vendors, procurement teams, facilities teams, and project stakeholders in a fast-paced retail environment

.The Onsite Support Engineer will work closely with the Project Team, Facilities Team, and IT stakeholders to ensure the successful delivery of store technology initiatives

.
Key Responsibiliti

es
Device Deployment & Supp

• ortPerform laptop configuration, imaging, and provisioning using enterprise deployment too
• ls.Execute large-scale rollouts of laptops and end-user devices across multiple store locatio
• ns.Ensure all devices are deployed in compliance with organizational security and IT standar
• ds.Provide onsite support to end users during and after deploymen
• ts.Troubleshoot and resolve hardware and software issues as requir

ed.Store IT Setup & Network Deploym

• entSupport new store openings, relocations, and refurbishments by installing and configuring IT infrastructu
• re.Assist with network deployments, including routers, switches, Wi-Fi access points, and connectivity validati
• on.Coordinate onsite activities to ensure smooth implementation and successful go-live of store syste
• ms.Validate infrastructure readiness and support issue resolution during deployment activiti

es.Project Rollo

• utsParticipate in store-level IT rollout projects, ensuring timely and high-quality executi
• on.Monitor deployment progress and provide regular status updates to project stakeholde
• rs.Identify, troubleshoot, and resolve deployment-related issues while minimizing business disrupti
• on.Collaborate with project teams to ensure successful delivery against project timelin

es.Vendor & Stakeholder Coordinat

• ionCoordinate with third-party vendors for hardware delivery, cabling, and network installation activiti
• es.Liaise with procurement teams to ensure timely availability of equipment and materia
• ls.Work closely with project managers, facilities teams, store teams, and IT leadership to support project objectiv
• es.Ensure effective communication between all stakeholders throughout deployment activiti

es.Documentation & Complia

• nceMaintain accurate records of device inventories, configurations, deployments, and asset assignmen
• ts.Create and maintain deployment documentation, standard operating procedures, and knowledge base articl
• es.Document lessons learned and recommendations for continuous improveme
• nt.Ensure compliance with IT policies, security standards, and audit requiremen

ts.
Required Skills & Experi

ence
Technical S

• killsStrong experience
• with:Laptop imaging, configuration, and provisi
• oningMicrosoft Autopilot, SCCM, Intune, or similar endpoint management
• toolsWindows operating systems (manda
• tory)macOS support (prefe
• rred)Basic to intermediate knowledg
• e of:Networking concepts (LAN, WAN, Wi-Fi, DHCP,
• DNS)Store-level IT infrastructure deplo
• ymentHardware and software troublesho

otingProject & Deployment Exper

• ienceProven experience supporting device rollout and deployment proj
• ects.Experience with store IT implementations, site rollouts, or multi-site technology deploym
• ents.Previous exposure to retail, hospitality, or customer-facing environments is highly desir

able.Soft S

• killsStrong communication and stakeholder management sk
• ills.Ability to work independently in onsite environm
• ents.Excellent organizational and documentation capabili
• ties.Strong problem-solving skills and attention to de
• tail.Ability to manage multiple priorities in a fast-paced environ

ment.
Preferred Qualific

• ationsExperience supporting retail or hospitality organiza
• tions.Knowledge of POS systems and store-related technology plat
• forms.Experience working on regional or global IT deployment pro
• jects.Relevant certifications are advantageous, incl
• uding:Microsoft Certified: Modern Desktop Adminis
• tratorMicrosoft Certified: Endpoint Adminis
• tratorComp
• TIA A+CompTIA Ne

twork+
Working Con

• ditionsPrimarily onsite role with regular travel to store locations across
• the UK.Flexibility to work outside standard business hours when required to support store openings, upgrades, or rollout acti
• vities.Ability to work in dynamic environments with changing project priorities and tim