Mechanical Engineer

Please note: Internally, this position is known as a Customer Support Engineer, as the role involves providing hands-on mechanical engineering support to customers at bakery sites across the UK and worldwide.

Job Type: Full-Time, Permanent 

Company: We Seal Ltd., Yeadon, West Yorkshire  

Location: UK (with UK & International Travel) 

Reporting to: Engineering Team Leader 

Working hours: (42.5 hours/pw)  

Paid overtime above 42.5 hours 

Salary: £41000/per annum + company vehicle + very comprehensive benefits package 

Are you a skilled Mechanical Engineer who thrives on solving problems, working directly 

with customers, and delivering exceptional service? We Seal, a market leader in bag sealing 

technology, is looking for a Customer Support Engineer to join our growing team. 

This is an exciting, hands-on role where you’ll be the face of We Seal: installing and 

maintaining our machinery, supporting customers across the UK and abroad (primarily 

bakery sites), and helping ensure We Seal remains their trusted one-stop shop for sealing 

equipment and consumables. 

We Seal are the largest international manufacturer of bag sealing solutions. Established in 

1979 and now supplying to 95% of the UK’s bread market, We Seal design and engineer 

innovative sealing machines along with reliable tapes and seals.  

What You’ll Do 

As a Customer Support Engineer, you will: 

• Build and maintain strong customer relationships, ensuring outstanding satisfaction 

across service and support. 

• Install, service, and commission We Seal bag sealing machines at customer sites in 

the UK and internationally. 

• Respond to machine breakdowns quickly and professionally, resolving issues 

efficiently. 

• Conduct courtesy visits and provide ongoing support to strengthen customer 

engagement. 

• Proactively gather customer feedback to help drive continuous improvement and 

identify sales opportunities for machines and consumables. 

• Collaborate closely with the Engineering Team Leader and wider team, sharing 

knowledge to meet customer demand. 

• Communicate clearly across departments to support productivity, innovation, and 

service excellence. 

• Stay on-site until required work is completed, ensuring the highest service standards. 

• Complete all documentation, service reports, and HSEQ requirements accurately and 

on time. 

What You’ll Bring

Essential: 

• Qualified Mechanical Engineer 

• Clean UK driving licence 

• Strong technical mindset with high professional standards 

• Ability to travel regularly across the UK and overseas 

• Flexibility to occasionally support out-of-hours or weekend work 

• Motivated, adaptable, and comfortable working under pressure 

• Excellent engineering design and machine knowledge 

• Strong understanding of Health & Safety, Quality, and Environmental procedures 

• Proficient in Microsoft Office (Word, Excel, Outlook, Teams) 

Desirable: 

• Mechanical AND electrical knowledge 

• Sales or customer service experience 

• Experience training technical staff 

Who You Are 

You’re a practical, customer-focused engineer with strong problem-solving skills and the 

ability to thrive in a fast-paced environment. You’re a clear communicator, a team player, 

and someone who takes pride in delivering exceptional service. You learn fast, think 

critically, and have a positive, can-do attitude. 

Why Join We Seal? 

We Seal is proud to supply industry-leading sealing technology used by major manufacturers. 

You’ll be joining a supportive, forward-thinking engineering team where your expertise 

directly enhances customer experience and drives product growth. 

If you’re ready for a varied, rewarding role with plenty of autonomy, technical challenge, and 

customer interaction, we’d love to hear from you. 

Benefits in addition to basic salary: 

✓ Family-owned business with great culture  

✓ 25 days’ holiday each year plus Bank Holidays 

✓ Comprehensive Health Care Plan including Employee Assistance Programme (EVP)  

✓ Development opportunities within the company 

✓ 8% Company Contributory Pension Scheme 

✓ Cycle to Work Scheme 

✓ 2 days paid leave per annum for volunteering work 

✓ Charity donation contribution scheme 

✓ Discounted gym memberships 

✓ Company Sick Pay Scheme 

✓ Complimentary tea and coffee on site 

✓ Complimentary breakfast items on site 

✓ Free car park  

Apply today and help support the machinery that keeps essential products moving.