Merchandise Coordinator

About Us:

Founded on the grounds of innovation – iXceed Solutions is an ISO certified, leader in Talent and Digital recruitment solutions, serving Fortune 100 companies globally.

About the Role

The Global Growth Lifecycle Merchandising Team is looking for a Content Merchandising Coordinator to support international merchandising lifecycle initiatives across multiple platforms. As the business transitions toward automated merchandising, this role will play a key part in shaping how global audiences discover, engage with, and retain content

Merchandising Coordinator

📍 Location: London, UK (3 days office mandate)

📄 Contract: Sub-contract (Inside IR35)

What You’ll Do

• Manage DTC content merchandising across owned and operated platforms in assigned international regions
• Plan and execute homepage placements, marquee features, spotlight modules, carousels, content hubs, and kids’ pages
• Input and maintain global merchandising plans in Airtable and CMS tools within agreed timelines
• Monitor and report on content performance, customer behaviour, engagement metrics, and lifecycle trends
• Build strong working relationships with global marketing and content stakeholders across multiple time zones
• Partner with CRM teams to identify and activate high-performing content for email and push campaigns
• Collaborate with brand and performance marketing teams to improve churn reduction, win-back rates, and customer lifetime value (LTV)
• Support experimentation and testing of new engagement channels and merchandising strategies

What We’re Looking For

• 3+ years of experience in content strategy, retention marketing, CRM, digital merchandising, or related marketing roles
• Strong understanding of retention marketing principles including engagement, churn, segmentation, and LTV
• Hands-on experience with digital merchandising and content lifecycle management
• Ability to translate campaign and audience data into clear, actionable insights
• Experience working across mobile, web, and OTT platforms
• Familiarity with marketing automation tools such as Salesforce Marketing Cloud, Braze, or similar (preferred)
• Proficiency with tools like Airtable, CMS platforms, and data entry workflows
• Strong coordination skills across international, cross-functional teams
• Comfortable working in fast-paced, evolving environments with shifting priorities

Key Skills

• Content Workflow Management
• End-to-End Media Supply Chain
• Digital Merchandising & Lifecycle Marketing
• Cross-functional Stakeholder Management
• Data-driven Decision Making