.NET Application Support Engineer

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Where purpose meets career

• WFM / Hybrid
  
  

Offers flexible working with a hybrid model, allowing candidates to maintain a strong work–life balance while staying connected with the team when needed. This flexibility is highly valued in today’s market and improves overall job satisfaction.

• Work / Team Culture
  
  

The role provides a supportive and collaborative team environment, with clear guidance, training, and mentorship available. Candidates can expect a positive culture where knowledge sharing and teamwork are encouraged. [Briefing c...desk Agent | Word]

• Job Stability
  
  

This is a permanent/internal opportunity, offering long-term stability and security. Candidates benefit from consistent work, structured processes, and reduced risk compared to contract-based roles.

Responsibilities / Technical Skills

• Participate in a Rota to monitor the ServiceNow (SNOW) system for new calls (Monday – Friday, 08 00 - 18 00).
• Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include

• Functionality not working as expected.
• Missing or incorrect data within the application.
• Data not being correctly passed to third parties via integration components.
• Performance issues affecting user experience.
• Respond to information requests, guiding users on how to perform specific activities within the application.
• Develop and implement fixes for identified faults within the application.
• Conduct operational maintenance to ensure system performance and reliability.
• Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements.
• Facilitate the handover of all new or changed functionality from Development, ensuring a comprehensive understanding to effectively explain features to clients in their specific environments, this includes performing software implementations/upgrades at client sites.
  

Skills We Can’t Do Without

• Proficiency in C# and ASP.NET.
• Experience with .NET Core
• Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools (e.g. SQL profiler).
• Knowledge of PowerShell and Windows Server.
  
  

Support analyst must be willing to participate in an on-call rota to provide after-hours support as required.

Communication Skills

• Must have excellent communication skills including written, verbal and presentation
  
  

Working Experience

• 5+ years working in a applications support or development environment
• Customer facing experience
  
  

Essential Criteria – BPSS Eligibility

To be eligible for BPSS clearance, you must have lived and worked in the UK continuously for the past 3 years.

Benefits

Pension Scheme - contributions matched up to 10%

Private medical cover

Income Protection

Life Assurance

25 days paid leave + National Holidays

Flex benefits program

Diversity, Equity & Inclusion

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.