Office Manager

Office Manager

COPA90 is a world-class, Football Fan Engagement company.

In a world where influence is earned through authentic voices, audiences are fragmenting faster than ever and meaningful connection is harder to win, COPA90 builds work, content and experiences that cut through, resonate with fans and deliver real value for our partners. 

We focus on the world outside the ninety minutes, universal truths that travel, and we believe the most valuable fan relationships are built through interest over time, not one-off moments.

Why this role exists

The Office Manager exists to ensure our office functions seamlessly as a professional, welcoming space that reflects COPA90's values and supports our team to do their best work. You will combine operational excellence with genuine care for creating an environment where people feel valued. This role sits at the heart of how our team experiences their working day — anticipating needs, solving problems before they arise, and maintaining spaces that feel both professionally polished and genuinely warm.

You are someone who is naturally observant, detail-oriented and proactive. You take pride in creating order from complexity, and you understand that the small things - a well-stocked meeting room, a tidy kitchen, thinking ahead about team needs - create the conditions for people to thrive. You're committed to making a real difference through your work, and you have the stamina and dedication to maintain high standards consistently.

The value you create

You are accountable for:

• Professional Environment & Brand Confidence

Ensuring our office consistently presents a professional, organised and welcoming appearance that reflects COPA90's standards, creating confidence with colleagues, clients, and prospective talent, and setting the tone for how our team approaches their work.

• Operational Efficiency & Team Productivity

Anticipating and removing barriers that slow down our team's work. This means robust inventory management, workstations equipped with essential supplies, meeting rooms ready to go, and proactively identifying what the team needs before they ask. You eliminate friction so people can focus on their work.

• Health & Safety Compliance

Managing day-to-day health and safety in accordance with UK requirements. You ensure compliance, conduct routine safety checks, maintain proper documentation, and address hazards promptly, protecting both our team and the business.

• Budget Management & Cost Optimisation

Managing office operations spend effectively and identifying cost-saving opportunities. You negotiate favourable terms with suppliers, monitor budgets proactively, manage social and wellness spending, and flag emerging needs so we adapt spend to serve the team well.

• Stakeholder Experience

Creating positive experiences for everyone who interacts with our office — whether clients, visitors or team members. You host with professionalism that reinforces our reputation, coordinate seamless travel and event logistics, and ensure every touchpoint reflects our care and attention.

• Team Culture & Wellbeing

Creating moments that help our team feel valued and connected. Working with the Wellness Committee, you organise team social events, ensure all-staff meetings run smoothly, provide thoughtful refreshments, and notice small opportunities to lift team morale and strengthen how people feel about coming to work.

What great looks like

• The office is consistently tidy, organised and presentation-ready at all times
• Reception and common areas feel welcoming, clutter-free and professionally maintained
• Team members can find what they need without delay: supplies are stocked, systems are clear
• You anticipate problems and solve them before they affect the team
• Clients and visitors have positive experiences that reinforce confidence in COPA90
• Team members feel their wellbeing is genuinely cared for, not just managed
• Systems and processes run smoothly in the background without requiring constant attention
• Your attention to detail is evident in every aspect of the role

How you'll work

• Collaborate with the Managing Director on priorities and strategic office decisions
• Work independently with strong initiative to identify and solve problems
• Gather regular feedback from the team about what's working and what could improve
• Maintain strong relationships with suppliers and service providers
• Balance proactive planning with flexibility to respond to emerging needs
• Contribute positively to our collaborative and hardworking team culture

You'll partner with

• Managing Director: to shape priorities and ensure alignment
• Whole team: gathering input on pain points and needs
• Finance and operations: coordinating budgets and compliance requirements
• Wellness Committee: to deliver social events and uplift team morale 
• External suppliers and service providers: maintaining quality and value

What you bring

• Exceptional attention to detail and ability to maintain high standards consistently
• Naturally observant: you swiftly notice what's not working or what could be improved 
• Proactive mindset: you don't wait to be asked, you anticipate and act
• Strong organisational and time-management skills
• Excellent verbal and written communication
• Problem-solving skills and creative thinking around operational challenges
• Genuine care about creating welcoming, comfortable spaces for others
• Commitment to hard work and going above and beyond for your team
• Experience in office management, operations, or similar fast-paced environments

What this role is not

• A purely administrative or secretarial role: you own operational decisions
• A role where you wait for instruction: you are empowered to identify and implement improvements
• Suitable for someone who is not genuinely committed to making a real difference

Practical details

Hours: 24 hours per week, worked as either 3 days x 8 hours or 4 days x 6 hours

(flexible to suit your schedule)

Location: London, on-site (all hours)

Employment Type: Permanent, Part-Time

Reporting to: Managing Director

This role could be well suited to someone with school-age children, as the hours can be tailored to fit around school schedules: we're flexible on whether you work 3 longer days or 4 shorter days.

Why work with us

COPA90 connects football fans worldwide and believes our workplace should reflect the diversity of the global game. We offer an inclusive, ambitious environment where people are supported to do their best work.

Our team consistently goes above and beyond and is deeply loyal to each other, and we genuinely care about doing meaningful work together. We're looking for someone who shares that commitment to hard work and genuine care for our team. Work-life balance matters to us, but it doesn't mean working less hard, it means being smart about how we work so we can sustain excellence while looking after ourselves.

Alongside this we offer:

• Flexible working arrangements
• Simplyhealth Cashback Plan
• Life Insurance
• Cycle to Work Scheme
• Optional Private Medical Insurance
• A genuine, collaborative team culture