Office Operations Manager - growing performance marketing agency

this is a full time role based in WC1X, and will pay between £25 to 40k based on experience.

summary

This role sits at the centre of a growing performance marketing agency — supporting the founder day-to-day while managing and optimising the company's operations and office.

We're flexible on your experience - you may be early in your career looking to find a home to grow, or an established office manager seeking a broader scope. Either way, you'll identify as efficient, organised, comfortable with sensitive information and able to proactively find solutions based on your observations around what's happening around you. You'll enjoy variety and be open to working in a fast paced, creative environment. You'll ideally be curious about automation and systems, interested in how technology is impacting how businesses operate, and the opportunity to grow into a more strategic role over time.

role & responsibilities

The role involves supporting the business in the following areas:

1. Operations: helping manage, improve & potentially automate day to day running of the business
2. Office: taking the lead around the office, improving our space and/or helping find a new home
3. People: onboarding, managing 121's and collaborating with our recruitment consultant
4. Founder Support: being the founder's right hand on diary, inbox, to do list and life admin

how to apply

If this sounds like you drop us an email at jobs@thecovalentbond.com with your CV and a short paragraph on how and why you'd be right for the role.... here's some more information:

operations

You will help the founder (whose MD is on maternity leave) with the operational management of the company:

• ops: understand and support the key operational needs across the business
• automation: spot inefficiencies and propose smarter more automated ways of working
• finance: liaison between team and our accountants re: any payroll or invoicing needs
• comms: own internal comms and company updates via Slack to keep team informed
• team diary & travel: co-ordinate travel, accommodation & group diaries (all-hands, offsites, meetings)

office

Owning and making our space somewhere lovely to spend the day. We are growing fast and may need to move soon.

• environment: maintain a great place for us to work, managing orders, stocks, pictures etc
• front of house: welcome clients and visitors and make sure they have everything they need
• office search: we're growing fast and may need a new office - so this could be an early area of need
• ad hoc: help make things better, be it helping improve the internet or arranging office parties

people

Helping our team grow and thrive, starting with a strong first day but also ensuring ongoing check-ins.

• recruiting: understand and communicate hiring needs with our retained recruiter
• onboarding: helping setup new starters (equipment, contracts, access, first-day & week structure)
• 121s: make sure they happen & progression sheets are used (sessions are run by the line managers)
• sponsorships: working with our immigration lawyer to support sponsored employees with visa renewals
• ad hoc: first point of contact for day-to-day people questions, needs, birthdays etc

founder support

You'll be the founder's right hand on the day-to-day — making sure his time, inbox and life admin run smoothly so he can focus on the business. Handled with discretion.

• diary: own the founder's diary, meetings, blocking focus time
• inbox: support inbox management and flag anything that needs attention
• travel: research, book and manage founder travel and accommodation
• family: light coordination where personal and work calendars overlap
• ad hoc: anything else that helps the founder spend his time well