Operations Assistant - Hospitality
Worcester, England, United Kingdom Full-time Posted 8 hours ago
Job Title: Operations Assistant - Hospitality
Reporting to: Head of Hospitality
Location: Worcestershire County Cricket Club, New Road, Worcester, WR2 4QQ
Contract term: Full time, permanent contract to start as soon as possible
Background:
Worcestershire County Cricket Club is one of the 18 major county cricket clubs which make up the England and Wales Cricket Board. We play to the highest level of professional cricket with a history stretching back over 155 years.
Our vision is to become Worcestershire's premier destination for live sports, entertainment & hospitality, whilst providing great experiences for everyone who comes to New Road.
We are passionate about our people and strive to make our working environment a welcoming and inclusive one, fuelling ambition with opportunities and support to help our people achieve their personal and professional goals.
Our values of Trust, Inclusiveness, Kindness, Resilience and Togetherness, resonate across everything we do at the Club and define our culture and behaviours.
Purpose of the Role:
We are looking for a reliable, hardworking and flexible Operations Assistant - Hospitality to support the smooth delivery of catering, hospitality, conferencing and event operations.
The role will be responsible for setting up and turning around rooms and event spaces to a high standard, ensuring all areas are clean, safe, presentable and prepared in line with each event requirement. This will include moving furniture, setting up tables and chairs, preparing catering areas, supporting the wider catering team, and assisting with general porter duties across the venue.
This is a hands-on role that requires flexibility, attention to detail and a willingness to work around the needs of the business, including early mornings, evenings, weekends and matchdays.
Key Duties and Responsibilities:
Room Set-Ups and Event Preparation
We expect our people to demonstrate and promote our values at all times to ensure Worcestershire County Cricket Club's brand is always held in the highest regard both internally and in public. It is expected that you will:
This Job Description is not an exhaustive list of tasks but represents the key duties and responsibilities required by the role. You may be required to take on such reasonable additional or other responsibilities and tasks as we need from time to time.
Closing date for application is Sunday 5th July,
Worcestershire County Cricket Club recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.
The Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Requirements
Flexibility and Working Hours:
Due to the nature of the venue and events business, the role requires a flexible approach to working hours. Shifts may vary depending on fixtures, events, hospitality bookings and wider business needs.
The successful candidate must be willing to work:
The ideal candidate will be:
Essential
Benefits
Hours, benefits and salary:
Reporting to: Head of Hospitality
Location: Worcestershire County Cricket Club, New Road, Worcester, WR2 4QQ
Contract term: Full time, permanent contract to start as soon as possible
Background:
Worcestershire County Cricket Club is one of the 18 major county cricket clubs which make up the England and Wales Cricket Board. We play to the highest level of professional cricket with a history stretching back over 155 years.
Our vision is to become Worcestershire's premier destination for live sports, entertainment & hospitality, whilst providing great experiences for everyone who comes to New Road.
We are passionate about our people and strive to make our working environment a welcoming and inclusive one, fuelling ambition with opportunities and support to help our people achieve their personal and professional goals.
Our values of Trust, Inclusiveness, Kindness, Resilience and Togetherness, resonate across everything we do at the Club and define our culture and behaviours.
Purpose of the Role:
We are looking for a reliable, hardworking and flexible Operations Assistant - Hospitality to support the smooth delivery of catering, hospitality, conferencing and event operations.
The role will be responsible for setting up and turning around rooms and event spaces to a high standard, ensuring all areas are clean, safe, presentable and prepared in line with each event requirement. This will include moving furniture, setting up tables and chairs, preparing catering areas, supporting the wider catering team, and assisting with general porter duties across the venue.
This is a hands-on role that requires flexibility, attention to detail and a willingness to work around the needs of the business, including early mornings, evenings, weekends and matchdays.
Key Duties and Responsibilities:
Room Set-Ups and Event Preparation
- Set up rooms and event spaces according to function sheets, event briefs and manager instructions
- Arrange tables, chairs, linen, staging, catering stations and other event furniture as required
- Ensure rooms are clean, tidy, well-presented and ready before guests, clients or members arrive
- Support room turnarounds between events, meetings, hospitality sittings and matchday operations
- Clear down rooms after events and return spaces to the required layout
- Check that all equipment, furniture and set-up requirements are in place and report any issues promptly
- Work closely with the catering, events and operations teams to ensure each event runs smoothly
- Assist with the movement of food, beverages, stock, equipment and catering supplies around the venue
- Support the catering team with preparation areas, service points and back-of-house requirements
- Ensure all catering equipment is handled safely and stored correctly after use
- Help maintain high standards of hygiene and presentation across all catering and hospitality areas
- Support the set-up and breakdown of hospitality areas, bars, lounges, meeting rooms and public catering spaces
- Assist with deliveries, stock movement and equipment transport around the site
- Respond quickly and professionally to requests from managers during busy event periods
- Help ensure all spaces are safe, accessible and compliant with health and safety standards
- Provide general operational support across the venue when required
We expect our people to demonstrate and promote our values at all times to ensure Worcestershire County Cricket Club's brand is always held in the highest regard both internally and in public. It is expected that you will:
- Be proactive in promoting inclusiveness across the club and reporting any discrimination that you witness
- Be committed to safeguarding and promoting the welfare of children, young people and adults at risk that visit the Club
- Promote a positive environment that is welcoming, friendly and supportive
- Foster a culture of togetherness and commit to contributing to a strong team ethic
- Be passionate about delivering excellent customer service to everyone that comes through our doors
This Job Description is not an exhaustive list of tasks but represents the key duties and responsibilities required by the role. You may be required to take on such reasonable additional or other responsibilities and tasks as we need from time to time.
Closing date for application is Sunday 5th July,
Worcestershire County Cricket Club recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.
The Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Requirements
Flexibility and Working Hours:
Due to the nature of the venue and events business, the role requires a flexible approach to working hours. Shifts may vary depending on fixtures, events, hospitality bookings and wider business needs.
The successful candidate must be willing to work:
- Early mornings
- Late nights
- Evenings
- Weekends
- Bank holidays where required (time off in lieu will be given)
- Matchdays and major event days
- Variable shift patterns based on business demand
The ideal candidate will be:
- Reliable, punctual and hardworking
- Physically fit and comfortable with manual handling, including lifting and moving furniture
- Flexible with working hours and willing to work around business needs
- Able to follow instructions and work from room layouts or function sheets
- Organised, practical and calm under pressure
- A good team player with a positive, can-do attitude
- Able to work quickly while maintaining high standards
- Polite, professional and well-presented
- Aware of the importance of cleanliness, safety and attention to detail
Essential
- Previous experience in a catering, events, hospitality, cleaning, facilities or porter role
- Ability to carry out physical work, including lifting, moving and setting up furniture
- Good communication skills
- Ability to work as part of a team
- Flexible availability, including evenings and weekends
- Understanding of basic health and safety requirements
- Previous experience working in a sports venue, events venue, hotel, conference centre or hospitality environment
- Knowledge of food hygiene practices
- Manual handling training
- Experience working on busy matchdays or large-scale events
Benefits
Hours, benefits and salary:
- This is a full-time role working 40 hours per week over 5 days. Flexibilty around working hours is essential
- Salary is £26,500 per annum
- Contributory pension scheme
- Death in Service Cover at four times your annual salary
- Paid time off over Christmas and New Year
- Paid day off for your Birthday or celebration day of your choice
- Access to Pluxee employee benefits and discount platform
- Employee Assistance Programme and Wellbeing support
- Free city centre parking
