PAM Support Lead

About Persistent:

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7M in Q1 FY26 revenue, up 3.9% Q-o-Q and 18.8% Y-o-Y growth. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been named the fastest-growing Indian IT services brand in the “Brand Finance India 100” 2025 report. We were also cited as a Leader in the ISG Provider Lens™ 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025.

We are fast growing company (with $1 billion dollars in revenue). Plan to grow at Krakow, Poland. If you’re interested in working on bleeding Data and AI technologies, join us.

Read more - https://www.persistent.com/

About Position and details:

• Role: PAM Support Lead
• Location: Harbour Exchange Square, London
• Mode: Hybrid
• Experience: 8 to 15 years
• Job Type: Permanent role

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PE…® Assessment 2025.

We are seeking an experienced PAM Support Lead to deliver secure, stable, and highly available Privileged Access Management (PAM) services. The ideal candidate will lead the support operations for the Delinea platform, ensuring the integrity and reliability of privileged access services.

What You'll Do

• Lead L2/L3 support operations for Delinea Secret Server, ensuring platform stability, adherence to SLAs, effective incident management, and timely issue resolution.
• Ensure 24x7 availability and reliability of core PAM services, including remote access, password vaulting, and session monitoring.
• Execute server build and lifecycle activities, including onboarding/offboarding assets and managing role associations.
• Monitor system health and respond to availability alerts promptly.
• Fulfill service requests, provide L2/L3 support, and escalate complex issues to vendor support as necessary.
• Configure and maintain account discovery, vaults, password rotation, and approval workflows.
• Administer and optimize Delinea authentication and authorization policies.
• Maintain and support third-party integrations, including Splunk (SIEM) and Okta (Federation/MFA).
• Manage disaster recovery capabilities, including invocation, failover/rollback, maintaining DR plans, and conducting periodic testing.
• Collaborate with security, infrastructure, architecture, and business stakeholders to define support processes, operational standards, and PAM roadmap priorities.

Mandatory Skills

• 8+ years of experience in Privileged Access Management (PAM).
• Hands-on experience supporting Delinea Secret Server, including account onboarding, discovery, password rotation, vault administration, and policy management.
• Strong troubleshooting skills for Delinea platform issues, access failures, discovery jobs, connector configurations, and privileged session management.
• Experience integrating Delinea with Active Directory, LDAP, SIEM, ITSM, and IAM solutions.
• Knowledge of PAM governance, audit support, access reviews, compliance reporting.
• Deal Breaker Skill: Red Hat PAM.

Preferred Skills

• Experience with additional PAM tools and technologies.
• Familiarity with cloud-based PAM solutions.
• Certifications in PAM or related security fields.

Expertise You'll Bring

The successful candidate will possess a deep understanding of PAM principles and practices, with a proven track record of managing and supporting PAM platforms. You will be a proactive problem-solver with excellent communication skills, capable of collaborating with various stakeholders to enhance PAM services and ensure compliance with security standards.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."