Patient Administration Manager - Endoscopy

37.5 hours per week

Fixed term for 16 months (secondment will be considered)

Salary: £32,073 - £39,043 per annum

Closing Date: Thursday 18th June 2026

Interview Date: TBC

• This post may close early due to high numbers of applications, so you are advised to apply promptly. *
  
  

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community – get in touch to find out more

#JoinTeamEliot

Why work with us?

• Make a real difference to patient care - Endoscopy plays a critical role in early cancer diagnosis and long-term surveillance. This role gives you direct influence over how patients access care and move through their pathway.
• Be trusted to lead and improve - Have ownership of the booking function, with the opportunity to shape processes, improve ways of working, and embed good administrative practice.
• Work closely with clinicians and senior leaders - The role offers strong exposure to clinical and operational leadership, providing valuable experience for those looking to progress in service management.
• Join a specialist, fast-paced service - A dynamic environment where no two days are the same. You’ll be part of a team that values collaboration and continuous improvements.
  
  

An exciting opportunity has arisen to join our Endoscopy Unit as a Patient Administration Manager, leading the booking and administration team to ensure patients receive timely, well-coordinated care.

This role is central to the effective management of endoscopy patient pathways, supporting cancer, surveillance and routine activity, and driving improvements in booking processes, waiting list accuracy, and day-to-day operational performance within a busy clinical service.

• To provide an efficient and effective patient administration service within the Endoscopy Unit's Booking/Admin team, to support the Trust’s ambition to deliver high quality well-coordinated care for patients and service users and to support admin, consultants, and clinical teams to function effectively.
• Actively managing and standardising administrative processes associated with patient pathways in line with JAG and national guidance and organisational standard operating procedures to ensure effective patient access and waiting list management for the unit.
• Effectively tracking complex patients progress through multiple pathways to ensure good clinical outcomes and a positive patient experience, including cancer targets, 18 week etc at group level (i.e. planning, tracking, negotiating). Escalating and resolving blocks in patient flow and capacity issues with the potential to cause delay to the operational managers as appropriate.
  
  

Here At George Eliot Our Vision To ‘excel At Patient Care’ Takes Centre Stage. An Ever Evolving Clinically-led Acute Service Provider We Are On a Journey To Continually Provide High Quality, Safe And Responsive Services Delivered By Inspiring, Friendly And Compassionate Staff Who Share Our Corporate Values Which Underpin Everything We Do. Our Values Are Not Just Words On a Piece Of Paper, They Bond Us Together, Reflect Our Ambition And Shape Who We Are

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme – find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme

For further details / informal visits contact: Name: Candice Randle Job title: Deputy Operational Manager Email address: Candice.Randle@geh.nhs.uk Telephone number: 07747269450