Patient Pathway Administrator

Patient administration is critical to supporting clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for managing the provision of a professional, comprehensive, efficient and effective administrative service, within Pelvic Pain Physiotherapy team.

• Maintain oversight on all administrative tasks within the Pelvic Pain Physiotherapy team.
• Respond to communication and queries including email, face to face and over the telephone in a timely manner.
• Use the Trust IT systems ( for example EPR, PACS etc.) to register patients, make outpatient appointments, produce end of treatment letters as appropriate, ensure that patient details are correct and check in / check of outpatient appointments as instructed.
• Ensure the administrative team are booking relevant appointments in line with the 18-week referral to treatment (RTT) pathway and escalate to the B8a patients close to breech.
• Actively manage the Patients Missing Follow Up List and Patient Initiated Follow-Up List ensuring that those requiring appointment booking or discharge are processed accordingly
• Actively manage the Patient Initiated Follow-up Pathway, removing patients when appropriate
• Provide appropriate training and supervision to the Band 3 administrative roles.
• Contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
• Undertake daily administrative tasks e.g. collating of patient statistics, ScanIt, electronic filling, photocopying and booking interpreters.
• To lead with producing meeting agendas, using points highlighted by staff members and lead with minute writing in departmental meetings.
  
  

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

For further details / informal visits contact: Name: Alice Rodriguez Job title: Clinical Lead Physiotherapist - Pelvic Pain Email address: alice.rodriguez@ouh.nhs.uk