Patient Support Coordinator
United Kingdom Full-time Posted 2 hours ago
About RTN Mental Health
Following a year of incredible growth, expanding our team from 30 to over 110 dedicated professionals, RTN Mental Health Solutions is continuing to strengthen our patient support services.
As a leading provider of ADHD and ASD diagnostic services, we are committed to making neurodiversity support accessible, compassionate, and efficient. We are now seeking a warm, organised, and proactive Patient Support Coordinator to join our NHS Patient Support team.
The Role
As our Patient Support Coordinator, you will act as a friendly, professional, and reliable first point of contact for clients, families, clinicians, and external stakeholders engaging with RTN services.
Reporting to the Patient Support Manager or Team Lead, your role will be central to ensuring clients feel supported, informed, and valued throughout their journey with us. You will manage incoming and outgoing communications, coordinate appointments and clinician diaries, maintain accurate records, and provide high-quality administrative support across our NHS services.
This is a remote, full-time, permanent role with a salary of £25,000.
Communication Management:
Handle incoming and outgoing calls and emails professionally and promptly, ensuring clients, families, clinicians, and stakeholders receive clear and compassionate communication.
Client Support:
Act as the first point of contact for clients and families, responding to enquiries, providing guidance where appropriate, and directing them to the right team members.
Diary and Appointment Coordination:
Support the smooth coordination of clinician diaries, appointments, and service administration to ensure clients receive timely and efficient support.
Complaint Resolution:
Receive, document, and support the resolution of client concerns in a calm, empathetic, and professional manner, escalating more serious complaints where needed.
Documentation and Record-Keeping:
Maintain accurate records of client communication, appointments, and updates within our CRM and practice management systems.
Team Collaboration:
Work closely with clinicians, administrative colleagues, and management to support smooth day-to-day operations and continuity of care.
Confidentiality and Compliance:
Ensure all client communication and records are handled with discretion and in line with RTN policies, GDPR, and relevant mental health service protocols.
About You
You are a compassionate, organised, and detail-focused professional who understands the importance of delivering a supportive and reliable experience for clients and families.
We believe in taking care of our own just as well as we take care of our patients.
Our values — Respect, Transformation, and Nurture — are not just words on a wall; they guide everything we do.
At RTN Mental Health, we’re on a mission to transform the way neurodevelopmental and primary care mental health services are delivered across the UK. As a dynamic and rapidly expanding organisation, we combine clinical excellence with operational innovation to deliver high-quality, person-centred care. From NHS partnerships to private services, we’re redefining what accessible and effective support can look like.
Our work focuses particularly on improving access to ADHD and autism services, ensuring individuals receive timely, compassionate and evidence-based support across their diagnostic and post-diagnostic journey.
Following a year of incredible growth, expanding our team from 30 to over 110 dedicated professionals, RTN Mental Health Solutions is continuing to strengthen our patient support services.
As a leading provider of ADHD and ASD diagnostic services, we are committed to making neurodiversity support accessible, compassionate, and efficient. We are now seeking a warm, organised, and proactive Patient Support Coordinator to join our NHS Patient Support team.
The Role
As our Patient Support Coordinator, you will act as a friendly, professional, and reliable first point of contact for clients, families, clinicians, and external stakeholders engaging with RTN services.
Reporting to the Patient Support Manager or Team Lead, your role will be central to ensuring clients feel supported, informed, and valued throughout their journey with us. You will manage incoming and outgoing communications, coordinate appointments and clinician diaries, maintain accurate records, and provide high-quality administrative support across our NHS services.
This is a remote, full-time, permanent role with a salary of £25,000.
- We are continuing to grow our administrative teams across the business, so where your experience is a strong match, we may also keep you in mind for other suitable opportunities**
Communication Management:
Handle incoming and outgoing calls and emails professionally and promptly, ensuring clients, families, clinicians, and stakeholders receive clear and compassionate communication.
Client Support:
Act as the first point of contact for clients and families, responding to enquiries, providing guidance where appropriate, and directing them to the right team members.
Diary and Appointment Coordination:
Support the smooth coordination of clinician diaries, appointments, and service administration to ensure clients receive timely and efficient support.
Complaint Resolution:
Receive, document, and support the resolution of client concerns in a calm, empathetic, and professional manner, escalating more serious complaints where needed.
Documentation and Record-Keeping:
Maintain accurate records of client communication, appointments, and updates within our CRM and practice management systems.
Team Collaboration:
Work closely with clinicians, administrative colleagues, and management to support smooth day-to-day operations and continuity of care.
Confidentiality and Compliance:
Ensure all client communication and records are handled with discretion and in line with RTN policies, GDPR, and relevant mental health service protocols.
About You
You are a compassionate, organised, and detail-focused professional who understands the importance of delivering a supportive and reliable experience for clients and families.
- Experienced: You have experience in a customer service, administrative, or communications-based role.
- Calm and Professional: You are confident managing high volumes of phone and email correspondence with empathy and professionalism.
- Organised: You can prioritise tasks, manage competing deadlines, and maintain excellent attention to detail.
- Tech-Confident: You are comfortable using Microsoft Office, email systems, CRM systems, and digital databases.
- Discreet: You understand the importance of confidentiality and can handle sensitive information in line with GDPR.
- Client-Focused: You are approachable, compassionate, and committed to providing a high standard of support.
- Healthcare Interest: Experience in healthcare, social care, mental health, or neurodevelopmental services would be beneficial, but is not essential.
We believe in taking care of our own just as well as we take care of our patients.
- Salary: £25,000 per annum.
- Flexibility: 100% remote working.
- Stability: Permanent, full-time opportunity.
- Purpose: A meaningful role supporting the delivery of ADHD, Autism, and mental health services.
- Culture: Join an inclusive and supportive team where individuality and neurodiversity are celebrated.
- Growth: Be part of a rapidly growing mental health organisation making a real difference.
Our values — Respect, Transformation, and Nurture — are not just words on a wall; they guide everything we do.
- Respect: We listen with empathy, value lived experience, and ensure every voice matters.
- Transformation: We embrace innovation and stay curious, always looking for smarter ways to deliver excellence.
- Nurture: We lead with patience, celebrate each other’s achievements, and invest in the growth of our people.
At RTN Mental Health, we’re on a mission to transform the way neurodevelopmental and primary care mental health services are delivered across the UK. As a dynamic and rapidly expanding organisation, we combine clinical excellence with operational innovation to deliver high-quality, person-centred care. From NHS partnerships to private services, we’re redefining what accessible and effective support can look like.
Our work focuses particularly on improving access to ADHD and autism services, ensuring individuals receive timely, compassionate and evidence-based support across their diagnostic and post-diagnostic journey.
