Planning Officer
Towcester, England, United Kingdom Full-time Posted 5 days ago
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We are seeking a motivated and customer-focused individual to join our Planning Service team, where you will play a key role in delivering high-quality Development Management support and helping to shape sustainable communities.
This is an exciting opportunity to contribute proactively and positively to the effective delivery of the Planning Service, working flexibly to support the wider objectives of the Council.
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In this role, you will be expected to provide excellent customer service in every interaction, engaging professionally with a wide range of stakeholders including members of the public, Councillors, and internal colleagues. You will respond promptly and effectively to enquiries and requests for support, ensuring that those seeking to engage with the Planning Service receive clear, helpful and timely assistance. This will include working closely with the Customer Contact Centre and supporting the Complaints and Customer Feedback teams where necessary.
You will also play an important part in supporting the timely handling of customer, MP and Councillor complaints and feedback, helping to ensure that the Planning Service consistently meets corporate service standards. Maintaining accurate and up-to-date records will be essential, as you will contribute to the regular input of data into DEF and associated IT systems, supporting the service in meeting and exceeding statutory and corporate performance indicators while demonstrating best practice.
The successful candidate will contribute to the Council’s place shaping agenda, taking a positive and proactive approach to supporting development that delivers the right schemes in the right place at the right time.
,
We are seeking a motivated and customer-focused individual to join our Planning Service team, where you will play a key role in delivering high-quality Development Management support and helping to shape sustainable communities.
This is an exciting opportunity to contribute proactively and positively to the effective delivery of the Planning Service, working flexibly to support the wider objectives of the Council.
,
In this role, you will be expected to provide excellent customer service in every interaction, engaging professionally with a wide range of stakeholders including members of the public, Councillors, and internal colleagues. You will respond promptly and effectively to enquiries and requests for support, ensuring that those seeking to engage with the Planning Service receive clear, helpful and timely assistance. This will include working closely with the Customer Contact Centre and supporting the Complaints and Customer Feedback teams where necessary.
You will also play an important part in supporting the timely handling of customer, MP and Councillor complaints and feedback, helping to ensure that the Planning Service consistently meets corporate service standards. Maintaining accurate and up-to-date records will be essential, as you will contribute to the regular input of data into DEF and associated IT systems, supporting the service in meeting and exceeding statutory and corporate performance indicators while demonstrating best practice.
The successful candidate will contribute to the Council’s place shaping agenda, taking a positive and proactive approach to supporting development that delivers the right schemes in the right place at the right time.
