Player Services Executive - Women's Football (South Region)

PURPOSE AND SCOPE

• Position Type: Full-time
• Location: Hybrid role based within the South of England. This is a predominantly field based role involving regular travel to allocated Women’s Super League and Women’s Super League 2 clubs across the South. Regular attendance at PFA offices in London and Manchester will also be required for departmental meetings and organisational activities.
• Salary: Competitive remuneration package plus generous benefits
• Closing Date: 23:59, Thursday 24 September 2026
  
  

Key Responsibilities

Member Representation & Case Management

• Act as the key point of contact for allocated WSL and WSL2 clubs and their members, managing positive relationships
• Develop and maintain trusted relationships with current and former members throughout all stages of their careers
• Provide independent advice on contracts, regulations, employment matters and player rights
• Manage individual member casework - coordinating and progressing individual cases from initial enquiry through to resolution
• Represent and accompany members in meetings where appropriate, including grievance, disciplinary and regulatory matters
• Support players through significant career moments including injuries, retirement, transfers, contract negotiations and welfare concerns
• Coordinate support across PFA departments to ensure members receive joined up, high-quality support services
  
  

Club Engagement & Relationship Management

• Deliver regular visits to allocated clubs across the season
• Build and maintain strong working relationships with players, delegates, staff and senior club personnel
• Deliver presentations to playing squads on PFA services, player rights and current industry developments
• Promote awareness and uptake of PFA services and benefits
• Support the election, development and ongoing engagement of PFA delegates
• Maintain regular communication with clubs to identify emerging issues affecting members
  
  

Player Advocacy & Department Development

• Identify trends and recurring issues affecting members and contribute insights to departmental planning and wider PFA advocacy
• Support player consultation exercises, surveys and engagement projects to ensure the player voice informs decision making
• Contribute to projects that improve standards across the women’s professional game
• Contribute ideas towards the continuous improvement of departmental processes, member experience and service delivery
• Maintain accurate records and case management using the PFA CRM
  
  

Stakeholder Engagement

• Develop productive relationships with clubs, governing bodies and external organisations
• Attend and contribute to meetings with key football stakeholders where appropriate
• Represent the Women’s Football Department professionally at conferences, player events and industry forums
• Support departmental projects including player events, awards, delegate meetings and educational workshops
  
  

SKILLS AND EXPERIENCE

Essential

• Excellent interpersonal and relationship building skills
• Strong communication and presentation skills, with the confidence to successfully engage groups of professional athletes and senior stakeholders
• Excellent organisational skills with the ability to manage multiple priorities simultaneously
• Strong judgement and the ability to deal sensitively with confidential information
• Ability to build trust and credibility with players, clubs and colleagues
• A proactive, solutions focused approach to problem solving
• Ability to work independently while contributing positively within a collaborative team
• High standard of professionalism, integrity and discretion
• Excellent written communication
• A full UK driving license and willingness to travel
  
  

Desirable

• Experience working within professional football, elite sport or a player/member facing environment
• Understanding of the structures and governance of professional football
• Knowledge of employment or contract related issues within sport
• Experience managing complex casework or providing advice to individuals
• Experience delivering presentations or workshops
• Understanding of trade unions, player associations or member organisations
• Former professional athlete or experience working closely with elite athletes (desirable but not essential)
  
  

What Success Looks Like

The successful Player Services Executive will:

• Become a trusted point of contact for players across their allocated clubs
• Deliver consistently high levels of member engagement and satisfaction
• Manage complex casework professionally and efficiently
• Build positive working relationships with clubs and key stakeholders
• Contribute to improvements in player support, advocacy and departmental initiatives
• Help ensure the Women’s Football Department continues to deliver industry leading support as the professional game grows
  
  

The PFA is an equal opportunities employer. Our employment policies for recruitment ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Satisfactory documentary evidence of your eligibility to work in the UK in accordance with current legislative requirements will be requested.

As part of our commitment to ensuring a safe environment, you will need to complete an enhanced DBS check for this role.