Private Care Inpatient Services Executive

Job summary The Private Care Inpatient Services Executive is required at all times to promote Private Care values and to contribute to achieving Private Care's strategy, goals and objectives. The post holder's role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities.The postholder is responsible for providing proactive pathway management and support to private patients from pre-assessment through to discharge, ensuring that they enjoy an exceptional experience, are clear about the next steps in their journey and experience continuity of care.As a key part of this role, they are expected to provide high-quality, proactive and thoughtful administrative support to the clinical services teams, so that they can focus upon the delivery of care.The postholder will be required to work flexibly on a rota basis to ensure there is cover between the hours of 07.00 - 19.00 Monday to Friday and 08.00 - 13.00 on Saturday.Uniform will be provided. The postholder will be expected to work flexibly and work from reception on a rotational basis and on the inpatient ward (both Private Care and Coxen). Main duties of the job The Private Care Inpatient Services Executive is required at all times to promote Private Care values and to contribute to achieving Private Care's strategy, goals and objectives. The post holder's role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities.The postholder is responsible for providing proactive pathway management and support to private patients from pre-assessment through to discharge, ensuring that they enjoy an exceptional experience, are clear about the next steps in their journey and experience continuity of care.As a key part of this role, they are expected to provide high-quality, proactive and thoughtful administrative support to the clinical services teams, so that they can focus upon the delivery of care.The postholder will be required to work flexibly on a rota basis to ensure there is cover between the hours of 07.00 - 19.00 Monday to Friday and 08.00 - 13.00 on Saturday.Uniform will be provided. The postholder will be expected to work flexibly and work from reception on a rotational basis and on the inpatient ward (both Private Care and Coxen). About us At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly: Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. Ranked #1 among all Trusts in North and Central London for all People Promises and themes. Ranked #1 among all Acute Specialist Trusts for "We work flexibly." At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. Joining our organisation means enjoying a wide range of staff benefits, including: 24/7 access to wellbeing support through our Employee Assistance Programme. A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts. A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment. Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff. Details Date posted 15 June 2026 Pay scheme Agenda for change Band Band 5 Salary £36,943 to £44,900 a year per annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 392-RNOH-1467 Job locations RNOH Private Care Stanmore HA7 4LP United Kingdom Job description Job responsibilities 1: Patient Management: Admissions Check whether patients scheduled for admission, have an up-to-date MRSA test result and action accordingly, escalating to the Nurse in Charge where necessary and changing the time of admission to accommodate on the day testing. Greet patients on arrival, take them to their room and orientate them to include an explanation of the welcome pack, ward routines and patient journey and the use of in-room technology. Liaise with the nursing team to ensure that the clinical admission process is ready to commence immediately once orientation is complete 2: Patient Management: Inpatients Assume responsibility for the continuity of patient care from the point of admission, through to discharge, ensuring always, that patients are aware of the next steps in their journey and know who to contact with any queries. Proactively manage the inpatient journey, ensuring that any shared service is delivered in accordance with Private Care KPIs and the patient enjoys an exceptional and attentive experience. This will include regular liaison with portering, radiology, pathology, pharmacy and transport in particular. Ensure that any highlighted next steps are appropriately actioned to ensure there are no administrative delays to patient care. Liaise with Coxen ward on a daily basis to ensure that private paediatric patients are enjoying a private patient experience and that any issues can be addressed in a timely manner. 3: Patient Management: Discharge Manage the administrative process of patient discharge and inform the Consultants private medical secretary once complete Organise and book patient transport for discharge where required, to include ambulance transfer. Ensure that the patient is clear about the next steps in their journey and is given an appointment to return for a nurse-led, wound check appointment if clinically appropriate. 4: Bed and Capacity Management Attend the daily Private Care clinical bed meeting to discuss patient admissions, continuing inpatient care, bed allocations, intended discharge date and any emergency or unscheduled admissions. Present relevant information at the daily Private Care clinical bed meeting for scheduled admissions, in particular, patient preferences or requirements highlighted at pre-operative assessment (e.g. dietary requirements, food allergies and intolerances). 5: Pre-Operative Assessment Bookings and Administration Coordinate all patient bookings in line with agreed processes and timelines, ensuring information is captured and recorded accurately across the relevant booking systems. Issue written confirmation of pre-operative clinic appointments to patients and serve as the first point of contact for any non-clinical queries. Organise any additional tests, investigations and Consultant opinions (including referrals to Consultant Paediatricians for complex paediatric patients) that arise from the nurse-led pre-assessment appointment. Develop a mechanism, working with the pre-operative assessment nurses to ensure that any results of concern are escalated to the Consultant Surgeon and Anaesthetist and that where there is an impact on treatment or extended length of stay for self-pay patients, that the cost estimate is amended accordingly. 6: Clinical Services Support Provide high-quality, proactive and thoughtful administrative support to the clinical services teams, so that they can focus upon the delivery of care. This will include the management and resolution of non-clinical issues on their behalf e.g. IT, Estates and Facilities, Procurement. Manage all incoming phone calls and correspondence to the inpatient ward, ensuring that queries are resolved and exceptional customer service is delivered. Arrange, attend and minute ward meetings, taking forward assigned actions and monitoring the delivery of others against their actions. Support the Wa