Private patients Medical Secretary
Frimley, England, United Kingdom Full-time Posted 6 days ago
Job Overview
As a key member of the Parkside Private Patients Department, you will work within a collaborative team of Private Medical Secretaries, providing administrative support across a range of medical specialties - main focus on 'BREAST'. This role requires a proactive individual with exceptional attention to detail and a strong commitment to delivering high-quality customer service.
The ideal candidate will demonstrate the ability to work effectively under pressure, take initiative, and communicate professionally with patients, consultants, and colleagues at all levels. Flexibility to support and cross-cover different specialties is essential to ensure seamless departmental operations.
Main duties of the job
Main duties of the job
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
For a full list of tasks and responsibilities associated with this role please refer to the job description/person specification attached.
Person specification
Qualifications
Essential criteria
Essential criteria
Essential criteria
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now
As a key member of the Parkside Private Patients Department, you will work within a collaborative team of Private Medical Secretaries, providing administrative support across a range of medical specialties - main focus on 'BREAST'. This role requires a proactive individual with exceptional attention to detail and a strong commitment to delivering high-quality customer service.
The ideal candidate will demonstrate the ability to work effectively under pressure, take initiative, and communicate professionally with patients, consultants, and colleagues at all levels. Flexibility to support and cross-cover different specialties is essential to ensure seamless departmental operations.
Main duties of the job
Main duties of the job
- Provide administrative and secretarial support to Consultants in the management of their private practice.
- plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and an ability to cope with the unexpected
- To ensure that secure systems are in place for the storage of all resources including computerised information.
- To manage the billing of all private patient care episodes, timely credit control and maintain records of all financial activity where appropriate.
- To liaise with the Parkside Bookings Office to ensure that private patients insurance policies are checked and where appropriate pre-authorisation details are taken.
- Promptly open incoming mail/Email & linking it to relevant records. On receipt of referral letters, ensure they are correctly date-stamped and recorded in the office after liaison with the appropriate Consultant.
- . To set up and maintain effective filing, bring forward and retrieval systems.
- To develop and maintain effective working relationships with other staff in the Parkside Unit and throughout the Trust ensuring that a professional and seamless service is provided.
- To maintain special follow up procedures, arranging appointments for patients when required and notifying the patient of their appointment date.
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
For a full list of tasks and responsibilities associated with this role please refer to the job description/person specification attached.
Person specification
Qualifications
Essential criteria
- Good level of education
- Professional Secretarial Diploma
Essential criteria
- Experience of working in a busy office environment
- Medical Secretary Experience with use of practice management systems
Essential criteria
- Excellent communication and interpersonal skills with the ability to communicate complex matters clearly and precisely at all levels..
- Experience with MIDEX system
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now
