Product Business Analyst

Role Summary

As a Product Business Analyst, you will help shape and deliver internal tools used by internal teams. You will work closely with Product Owners/Managers, stakeholders, and engineering to discover needs, define clear requirements, and ensure solutions are usable, compliant, and measurable.

Responsibilities

• Partner with Product Owners/Managers to drive day-to-day product discovery and delivery for internal tools.

• Collaborate with stakeholders (e.g., Game teams, Operations, Finance, Risk/Compliance, Customer Support) to gather, analyse, and document requirements.

• Translate business needs into user stories, use cases, process flows, and acceptance criteria that are ready for development.

• Maintain and continuously improve product documentation (Confluence), including specifications and release notes.

• Support process improvement: identify inefficiencies, propose solution options, and evaluate impact on teams and KPIs.

• Work with engineering to clarify scope, assumptions, dependencies, and edge cases; help break down work into actionable tasks.

• Help prioritize features and enhancements based on business value, risk, effort, and stakeholder impact.

• Analyse product performance and adoption using data (usage metrics, operational KPIs, user feedback) and communicate insights via reports and presentations.

• Support testing and release readiness: collaborate with QA to ensure test scenarios align with business requirements; validate outcomes with stakeholders.

• Enable successful rollout: coordinate training sessions, user guides, and stakeholder communication when new functionality is introduced.

Qualifications

• 4–5+ years of experience in Business Analysis, Product Analysis, or a similar role.

• Strong understanding of Agile ways of working (Scrum and/or Kanban) and experience working with cross-functional teams.

• Excellent requirements and documentation skills (clear, structured, and testable).

• Proficiency with Atlassian tools (Jira, Confluence); ability to manage backlogs and documentation effectively.

• Strong analytical and problem-solving skills; comfortable working with data to validate decisions.

• Strong English communication skills (written and verbal).

• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.

Required Skills

• Ability to closely monitor and maintain accurate card shuffling, sorting, and counting processes according to company procedures.

• Competence in managing and maintaining order for all equipment and playing cards.

• Willingness to adapt to changing priorities, including shift changes and covering for colleagues when necessary.

• Strong sense of responsibility for maintaining the integrity of live table operations and ensuring consistent on-time performance.

• Cooperative attitude and ability to work effectively within a team.

Nice to Have

• Experience with internal tools/back-office platforms.

What’s in it for you?

• Experience a dynamic and team-orientated work environment.

• Opportunities for personal growth and learning.

• An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.

• 26 days paid holiday per year, in addition to local public holidays.

• Birthday Leave, a paid day off in the month of your birthday.

• Competitive Salary.

• Hybrid Working.

• Risk Benefits such as Pension, Life Assurance (4x annual salary), Private Medical Insurance.

• Annual Wellness Allowance.

• Team Building Opportunities.

• Flexible core hours between 10am – 4pm.

• Receive support whenever you need it with our Employee Assistance Program, available 24/7.

• Local discounts and more…

Our team is committed to keeping remuneration and benefits under constant review to make sure what we offer stays relevant.