Product & Customer Solutions Associate (Graduate opportunity)
Ready to Kickstart Your Career in Product & Ops?
Are you a recent graduate or high-potential early-career talent looking for the ultimate launchpad into the world of data and AdTech? VIOOH is looking for a curious, proactive, and analytical Product & Customer Solutions Associate to join our team in London.
We don’t expect you to have years of industry experience on day one—industry knowledge is far less critical to us at this stage than your communication, level-headed approach, and problem-solving mindset. If you are eager to learn, love deconstructing problems, and want to work on global platforms, we will provide all the training and mentorship you need to thrive.
Location: London, Paddington (Hybrid). You will enjoy the flexibility of hybrid working, with a minimum of 20% of your time spent in our London office to collaborate with the team.
About the Role
As a Product & Customer Solutions Associate, you will play a key operational role bridging our global DSP partners, internal Product and Engineering teams, and our offshore operations team in India.
Your daily focus will involve:
- Two-Way Communication & Requirement Gathering: Actively listening to partner needs, conducting discovery, and summarizing complex information back clearly.
- Operational Troubleshooting: Investigating platform delivery issues, monitoring data logs, and solving technical queries.
- Global & Offshore Collaboration: Communicating effectively across time zones with international stakeholders and offshore teams.
- Continuous Improvement: Documenting recurring technical issues to help improve platform efficiency and ways of working.
Why Join Us?
- Accelerated Growth: You will have a clear pathway into technical operations and specialised AdTech roles.
- Direct Collaboration: You will work side-by-side with Product and Engineering teams, gaining a deep understanding of how global platforms are built.
- Global Exposure: You will gain experience working in a fast-paced, international environment across multiple time zones.
- Comprehensive Training: We don’t expect you to know everything on day one—we provide full training to help you master programmatic integrations.
- Impactful Work: Your troubleshooting and problem-solving will directly ensure the success of major global advertising campaigns.
What We’re Looking For?
- Communication & Customer-First Mindset: You possess a strong aptitude for clear, empathetic communication and a natural customer-first approach, prioritizing the needs of our partners in every interaction.
- Data Literacy: You are comfortable working with data and possess solid Excel skills for performance monitoring.
- A Problem-Solving Mindset: You are naturally curious and proactive when it comes to identifying and resolving technical issues.
- Attention to Detail: You have a sharp eye for detail, ensuring that campaign delivery and data logs are accurate.
- Collaboration Skills: You are a clear communicator who enjoys working in a team and can collaborate effectively across different time zones.
- Self-Awareness & Honesty: You have the confidence to recognize when you don’t know the answer, preferring honesty and asking questions over guessing or "blagging" it.
About Us
VIOOH is a leading global digital out-of-home (OOH) marketplace. Our mission is to make OOH easily accessible and to provide the best-in-class platform for our partners.
Launched in 2018 and headquartered in London, VIOOH’s platform connects media sellers and buyers to help them plan and execute programmatic advertising campaigns easily and effectively. VIOOH currently processes over 1 billion impressions per month and has a presence in over 35 markets, and we are continuing to grow.
