Property Services Advisor
Leeds, England, United Kingdom Full-time Posted 2 hours ago
Job Overview
Property Service Advisor
Fountains Court
Starting salary £26,780 - £27,328 pa
As a property service advisor you will provide high‑quality administrative and advisory support that ensures the effective coordination, monitoring, and delivery of compliance, repairs and maintenance activities across St Anne’s Community Services.
The role supports safe, well‑maintained and warm environments for clients and colleagues by triaging repairs, liaising with colleagues & contractors, and upholding organisational standards and regulatory requirements.
Main duties of the job
Customer Service & Front‑Line Support:
Undertake day‑to‑day Property Services administration including:
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
Employee specification
Criteria
Essential / Desirable
Knowledge in the following areas: Housing, Repairs and Maintenance and facilities
Desirable
Knowledge of health & safety procedures and relevant standards
Desirable
Possess excellent organisational skills.
Essential
Experienced in using the Microsoft Office Suite.
Essential
Literacy and numeracy skills sufficient to produce reports and complete relevant calculations.
Essential
What you need to evidence, to be successful in this role:
Please Note That All The Following Criteria Are Essential.
PLANNING & ORGANISATION
Ability to manage competing priorities and work to deadlines, as well as strong administrative organisation skills.
TEAMWORK
Work collaboratively with colleagues, contractors and internal partners and support shared goals and contributes to positive culture.
COMMUNICATION
Clear, respectful verbal and written communication and ability to liaise effectively with tenants, staff and external partners.
CREATIVITY & INNOVATION
Suggests improvements to administrative and maintenance processes.
LEARNING & DEVELOPMENT
Commitment to ongoing professional development and training
SERVICE DELIVERY
Delivers high‑quality administrative support in a customer‑focused environment
St. Anne’s is working to actively promote equality, diversity and inclusion.
We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ+) communities to apply for all our roles.
St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 5 if you require any reasonable adjustments.
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
Name Karl Sowry Job title Project Office - Property Services Email address karl.sowry@st-annes.org.uk
Property Service Advisor
Fountains Court
Starting salary £26,780 - £27,328 pa
As a property service advisor you will provide high‑quality administrative and advisory support that ensures the effective coordination, monitoring, and delivery of compliance, repairs and maintenance activities across St Anne’s Community Services.
The role supports safe, well‑maintained and warm environments for clients and colleagues by triaging repairs, liaising with colleagues & contractors, and upholding organisational standards and regulatory requirements.
Main duties of the job
Customer Service & Front‑Line Support:
- Provide a high‑quality, customer‑focused and responsive helpdesk service.
- Act as a focal point to receive, clarify and evaluate maintenance requests from customers
- Provide advice to customers around all elements of repairs, maintenance, and facilities.
- Respond to customers with repair order acknowledgements, completion dates, and follow‑up actions.
- Assess the priority of work reported using current task definitions (emergency, urgent, routine, planned).
- Raise work orders for in‑house teams and external contractors using current housing software.
- Follow up on outstanding work with both internal and external contractors.
- Ensure all work orders are recorded, monitored, updated and closed appropriately in the housing software.
- Ensure the housing software is kept up to date with all job information.
- Maintain service records and effective filing systems, including creating spreadsheets to evaluate performance.
- Provide statistical information from the systems in use.
Undertake day‑to‑day Property Services administration including:
- Recording invoice
- Collating delivery notes
- Producing invoice reports
- Recording maintenance staff timesheets
- Provide administration support to team meetings.
- Undertake ad‑hoc projects as required.
- Provide support to other departments within Housing & Estates
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
- New pay framework launched in 2025. Rewarding the dedication and work of staff across the charity. Potential increases after 6 months, 2.5 & 5 years.
- Rising annual leave each year to a maximum of 33 days (including statutory holidays)
- 24 Hour Employee Assistance Programme
- Continuous opportunities for ongoing training and career development
- Cycle To Work scheme
- Refer A Friend recruitment initiative
- Flexible working opportunities (where applicable) upon successful completion of probation period
- Group Personal Pension Scheme
- Discounted income protection scheme
- Free car parking at most services
- Free life assurance cover
Employee specification
Criteria
Essential / Desirable
Knowledge in the following areas: Housing, Repairs and Maintenance and facilities
Desirable
Knowledge of health & safety procedures and relevant standards
Desirable
Possess excellent organisational skills.
Essential
Experienced in using the Microsoft Office Suite.
Essential
Literacy and numeracy skills sufficient to produce reports and complete relevant calculations.
Essential
What you need to evidence, to be successful in this role:
Please Note That All The Following Criteria Are Essential.
PLANNING & ORGANISATION
Ability to manage competing priorities and work to deadlines, as well as strong administrative organisation skills.
TEAMWORK
Work collaboratively with colleagues, contractors and internal partners and support shared goals and contributes to positive culture.
COMMUNICATION
Clear, respectful verbal and written communication and ability to liaise effectively with tenants, staff and external partners.
CREATIVITY & INNOVATION
Suggests improvements to administrative and maintenance processes.
LEARNING & DEVELOPMENT
Commitment to ongoing professional development and training
SERVICE DELIVERY
Delivers high‑quality administrative support in a customer‑focused environment
St. Anne’s is working to actively promote equality, diversity and inclusion.
We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ+) communities to apply for all our roles.
St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 5 if you require any reasonable adjustments.
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Property Services Advisor (PDF, 440.6KB)
Further details / informal visits contact
Name Karl Sowry Job title Project Office - Property Services Email address karl.sowry@st-annes.org.uk
