Quality Assurance Administrator
United Kingdom Full-time Posted 3 weeks ago
About RTN Mental Health
Following a year of incredible growth, RTN Mental Health Solutions is continuing to expand the support we provide to clients throughout their diagnostic journey.
As a leading provider of ADHD and ASD diagnostic services, we are committed to delivering high-quality, accessible and compassionate assessments that make a meaningful difference to people’s lives. We are now looking for a detail-focused, organised and proactive Quality Assurance Administrator to join our growing Diagnostic Services team.
The Role
As our Quality Assurance Administrator, you will play a vital role in ensuring the accuracy, quality and smooth delivery of RTN’s diagnostic pathways.
You will be responsible for reviewing clinical diagnostic reports, supporting clinicians with report quality improvements, tracking client journeys and maintaining accurate records throughout the assessment pathway. Acting as a key link between clinical and administrative teams, you will help ensure every report meets RTN’s standards for quality, compliance and patient care.
Reporting to the Diagnostic Services team, you will contribute to maintaining excellent clinical governance standards while identifying opportunities to improve processes, reduce delays and enhance the overall client experience.
Role Responsibilities
Clinical Quality Assurance & Report Review
You are a highly organised and detail-focused professional who takes pride in producing accurate, high-quality work that supports excellent patient care. You understand the importance of clinical governance, confidentiality and maintaining accurate documentation within a healthcare environment.
You enjoy working behind the scenes to ensure services run smoothly, identifying issues early and collaborating with clinical and operational teams to resolve challenges.
Detail-Oriented: You have excellent attention to detail and are confident reviewing complex information, identifying inconsistencies and ensuring documentation meets required standards.
Organised: You are able to manage multiple priorities, maintain accurate records and track progress across several client pathways while meeting deadlines and service expectations.
Communicator: You have strong written and verbal communication skills and are comfortable liaising with clinicians and internal teams to clarify information and support quality improvements.
Quality-Focused: You are committed to maintaining high standards, following processes and contributing ideas that improve accuracy, efficiency and the overall quality of service delivery.
Collaborative: You work well as part of a multidisciplinary team, building positive relationships and supporting colleagues to achieve shared goals.
Experience: You have experience working in a healthcare, mental health, diagnostic or administrative environment. Experience supporting ADHD and ASD services, clinical documentation or quality assurance processes would be advantageous.
Our Values In Action
Our values — Respect, Transformation, and Nurture — guide everything we do.
Respect: We value accuracy, empathy and every individual’s journey through diagnosis.
Transformation: We continuously improve our processes, embrace innovation and look for smarter ways to deliver excellence.
Nurture: We support each other, share knowledge and create an environment where our people can grow.
Why us?
We believe in taking care of our people just as well as we take care of our patients.
Salary: £26,000
Flexibility: 100% remote working.
Annual Leave: 22 days holiday, plus this year we're giving the whole team Christmas off!
Wellbeing: Private Medical Insurance (PMI) to help you stay at your best.
Culture: Join an inclusive, supportive team where individuality and neurodiversity are celebrated.
Purpose: A meaningful opportunity to contribute to life-changing diagnostic services and ensure every client receives the highest standard of care.
About Us
At RTN Mental Health, we’re on a mission to transform the way neurodevelopmental and primary care mental health services are delivered across the UK. As a dynamic and rapidly expanding organisation, we combine clinical excellence with operational innovation to deliver high-quality, person-centred care. From NHS partnerships to private services, we’re redefining what accessible and effective support can look like.
Our work focuses particularly on improving access to ADHD and autism services, ensuring individuals receive timely, compassionate and evidence-based support across their diagnostic and post-diagnostic journey.
Following a year of incredible growth, RTN Mental Health Solutions is continuing to expand the support we provide to clients throughout their diagnostic journey.
As a leading provider of ADHD and ASD diagnostic services, we are committed to delivering high-quality, accessible and compassionate assessments that make a meaningful difference to people’s lives. We are now looking for a detail-focused, organised and proactive Quality Assurance Administrator to join our growing Diagnostic Services team.
The Role
As our Quality Assurance Administrator, you will play a vital role in ensuring the accuracy, quality and smooth delivery of RTN’s diagnostic pathways.
You will be responsible for reviewing clinical diagnostic reports, supporting clinicians with report quality improvements, tracking client journeys and maintaining accurate records throughout the assessment pathway. Acting as a key link between clinical and administrative teams, you will help ensure every report meets RTN’s standards for quality, compliance and patient care.
Reporting to the Diagnostic Services team, you will contribute to maintaining excellent clinical governance standards while identifying opportunities to improve processes, reduce delays and enhance the overall client experience.
Role Responsibilities
Clinical Quality Assurance & Report Review
- Review clinical diagnostic reports to ensure accuracy, completeness and alignment with RTN’s quality standards.
- Work collaboratively with clinicians to request clarifications, amendments or additional information where required, providing clear and professional guidance.
- Ensure reports meet internal governance, compliance and documentation requirements before progressing through the pathway.
- Maintain accurate records and audit trails to support high-quality patient care and continuous improvement.
- Track client assessment journeys, ensuring cases progress efficiently through each stage of the diagnostic pathway.
- Monitor waiting times, identify delays or bottlenecks, and escalate issues appropriately to support timely resolution.
- Maintain visibility of pathway progress and ensure key performance indicators are achieved.
- Maintain accurate tracking logs, databases and clinical systems to support reporting and operational oversight.
- Ensure data integrity across systems and identify trends, recurring issues or opportunities for improvement.
- Contribute insights from quality assurance activity to help improve processes, workflows and service delivery.
- Support the smooth movement of documentation between clinical and administrative teams.
- Work collaboratively with colleagues to resolve operational challenges and maintain efficient workflows.
- Adapt quickly to new systems, processes and service improvements as RTN continues to grow.
- Act as a point of contact for clinicians regarding report submission processes and quality requirements.
You are a highly organised and detail-focused professional who takes pride in producing accurate, high-quality work that supports excellent patient care. You understand the importance of clinical governance, confidentiality and maintaining accurate documentation within a healthcare environment.
You enjoy working behind the scenes to ensure services run smoothly, identifying issues early and collaborating with clinical and operational teams to resolve challenges.
Detail-Oriented: You have excellent attention to detail and are confident reviewing complex information, identifying inconsistencies and ensuring documentation meets required standards.
Organised: You are able to manage multiple priorities, maintain accurate records and track progress across several client pathways while meeting deadlines and service expectations.
Communicator: You have strong written and verbal communication skills and are comfortable liaising with clinicians and internal teams to clarify information and support quality improvements.
Quality-Focused: You are committed to maintaining high standards, following processes and contributing ideas that improve accuracy, efficiency and the overall quality of service delivery.
Collaborative: You work well as part of a multidisciplinary team, building positive relationships and supporting colleagues to achieve shared goals.
Experience: You have experience working in a healthcare, mental health, diagnostic or administrative environment. Experience supporting ADHD and ASD services, clinical documentation or quality assurance processes would be advantageous.
Our Values In Action
Our values — Respect, Transformation, and Nurture — guide everything we do.
Respect: We value accuracy, empathy and every individual’s journey through diagnosis.
Transformation: We continuously improve our processes, embrace innovation and look for smarter ways to deliver excellence.
Nurture: We support each other, share knowledge and create an environment where our people can grow.
Why us?
We believe in taking care of our people just as well as we take care of our patients.
Salary: £26,000
Flexibility: 100% remote working.
Annual Leave: 22 days holiday, plus this year we're giving the whole team Christmas off!
Wellbeing: Private Medical Insurance (PMI) to help you stay at your best.
Culture: Join an inclusive, supportive team where individuality and neurodiversity are celebrated.
Purpose: A meaningful opportunity to contribute to life-changing diagnostic services and ensure every client receives the highest standard of care.
About Us
At RTN Mental Health, we’re on a mission to transform the way neurodevelopmental and primary care mental health services are delivered across the UK. As a dynamic and rapidly expanding organisation, we combine clinical excellence with operational innovation to deliver high-quality, person-centred care. From NHS partnerships to private services, we’re redefining what accessible and effective support can look like.
Our work focuses particularly on improving access to ADHD and autism services, ensuring individuals receive timely, compassionate and evidence-based support across their diagnostic and post-diagnostic journey.
