Quality Assurance Analyst
Shaw, Swindon Customer Services Posted 14 hours ago
Description This role sits within the Mortgages Customer Outcome Testing (COT) team, which acts as a key first‑line control to ensure that Nationwide remains compliant while consistently delivering good outcomes and experience for our customers. The team conducts independent assessments across Group Mortgage Operations, focusing on the quality of interactions, processing, and overall customer outcomes in line with our Quality Frameworks (Customer Outcomes Testing Standard). You will carry out o…
