Reception Administrator

As a key member of our team, the Receptionist plays a pivotal role in creating a positive first impression and ensuring the seamless day-to-day running of the front of house. This is a dynamic, hands-on position that goes far beyond answering phones and signing for deliveries.

We’re looking for someone who brings initiative, ownership and strong time management to the table. From providing lunch and refreshments for important visitors to managing a high volume of couriers and meeting critical post deadlines, you’ll juggle a variety of responsibilities in a fast-paced environment.

This is a physically demanding role that requires adaptability, resourcefulness and focus, all while delivering outstanding service to both internal colleagues and external partners. Your ability to anticipate needs, stay calm under pressure and handle the unexpected will be crucial to your success.

If you’re someone who takes pride in their organisational skills and thrives on being a dependable point of contact in a busy office setting, this is a great opportunity to make an impact. 

KEY RESPONSIBILITIES

·      Opening the office each morning

·      Providing front-of-house cover by answering phone and email queries and welcoming visitors

·      Ordering lunches and meeting refreshments, including serving when needed

·      Trips to the shops to buy meeting food and office provisions and running occasional errands

·      Logging and unpacking all incoming post promptly

·      Managing outbound post via online portals efficiently and cost-effectively in a timely manner

·      Acting as sole point of contact for consignment queries and resolving any related issues

·      Managing the pool car diary and pool car maintenance, including scheduling minor repairs, monthly tyre tread and pressure checks and cleaning

·      Ordering and logging office supplies and customise stationery, ensuring cost comparisons and audit trail are maintained

·      Keeping kitchen supplies stocked with essentials such as milk, tea, coffee and meeting food snacks/drinks

·      Facilities support including:

o  Conducting regular fire alarm tests

o  Troubleshooting office equipment issues (EG: coffee machine, zip taps, printers, photocopiers) and logging maintenance calls as needed

o  Booking maintenance visits for office equipment

·      Facilitating and booking travel (taxis, hotels, visas and flights) when required in line with Travel Policy

·      Providing wider team support to the Facilities and HR team, including ADHOC admin, coordination, involvement in staff engagement activities and support to Senior Leadership Team 

KEY SKILLS

·      Presentable and professional manner with a passion for delivering exceptional service to both external and internal customers

·      Excellent communication and organisational skills, both written and oral

·      Ability to prioritise, self-start, multi-task and cope with busy workload

·      Experience of a high pressured environment, with experience to working to tight deadlines and an ability to make things happen quickly is desirable

·      High levels of accuracy and attention to detail

·      Competent in use of Office365

·      UK driving license and own transport is essential and ability to drive manual and automatic cars

·      Physically fit and able to lift boxes and carry refreshments up/downstairs

·      1st Aid Qualified or willingness to become qualified