Receptionist

About Us - Who We Are

The Lock Group is a collective of B Corp certified creative production specialists, united by a shared mission: to help brands realise their vision and transform their business through industry-leading and culturally resonant content.

We operate at the intersection of culture and commerce, balancing artistic integrity with

commercial ambition. Our work connects, inspires, and creates lasting impact that goes

beyond delivering results.

We amplify distinctive, creative voices and help brands show up in more original, relevant, and impactful ways, building legacy through meaningful storytelling.

The Position

A personable and highly organised Receptionist who is committed to maintaining a welcoming and professional environment, supporting the team to deliver an exceptional first impression. You will be self-motivated with a passion for hospitality, customer service, and front-of-house operations. An ability to work under pressure with a collaborative, proactive attitude is required. This role requires strong communication skills, excellent multitasking abilities, and the capacity to manage a busy main entrance and administrative tasks with minimal supervision.

Responsibilities:

Client Experience & Front of House

• Acts as the main point of contact for the main entrance. 
• Welcomes high volumes of clients, talent, and event guests. 
• Handles incoming calls, and directs couriers.
• Maintains a pristine reception including desk and surrounding areas.. 
• Manages post, couriers and deliveries, general email inquiries, and general building directional signage.
• Manages sign in process and visitor book to ensure compliance with Health and Safety regulations. 
• Assisting with client front of house requests such as providing coffees and teas while waiting. 
• Has a good understanding of the studio space layout and general practices to provide appropriate support and insight if questions are asked. 

Finance & Commercials

• Assists with logging courier costs, or scanning receipts for front-desk expenses.
• Support studio management team with any general administrative requirements.

Team Coordination & Production

• Liaises directly with the Studio, Lighting and Production teams regarding client arrivals, ad-hoc room setups, and courier deliveries.

Essential Skills and Requirements:

• Experience in a reception, customer service, or public-facing front-of-house role.
• Strong interpersonal skills to confidently welcome high volumes of clients, talent, and event guests.
• Excellent communication skills for handling incoming calls, managing general email inquiries, and directing couriers.
• High attention to detail to maintain a pristine, organised, and professional reception area.
• Basic administrative competence to manage post, building signage, log courier costs, and scan receipts.
• Strong collaborative skills to liaise effectively with internal studio, lighting, and production teams.
• Flexibility and a proactive approach when assisting the wider studio team with ad-hoc administrative tasks.

Perks and Benefits

We want you to do great work and enjoy a great life outside of it. Our benefits are designed to support your wellbeing, growth, flexibility and day-to-day life:

• Generous time off policies 
• One paid volunteering day
• Work from anywhere for up to 5 days a year
• Confidential Employee Assistance Programme
• Mental Health First Aider support
• Fertility and menopause leave
• Cycle to Work and eye care support
• Electric car, home & tech, nursery and season ticket salary-sacrifice schemes
• Quarterly studio events, summer and Christmas parties
• Peer-nominated recognition and long-service rewards
• Dog-friendly studio
• B Corp certified, sustainability-focused workplace

Working Hours and Pay

Contracted working hours would be 40 hours per week with core working hours of 8am-5pm. We require some flexibility on hours to ensure studio readiness for example 7am-4pm or 10am-7pm and openness to facilitate overtime.

Salary for the core hours is £30,784.00 per annum.

Equal Opportunities

We’re committed to creating a workplace where everyone feels welcomed, valued and able to thrive. We believe diverse perspectives and experiences lead to better creativity and collaboration. If you need any adjustments during the recruitment process, we’re happy to support.