Receptionist - Upper Lea Valley ICT

Job summary Are you a highly motivated, organised, and flexible Receptionist/Administrator looking for a rewarding role in a busy healthcare environment? If so, we would love to hear from you. We are seeking a full-time Receptionist to join our friendly, supportive, and dedicated team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service. As the first point of contact for patients, visitors, and healthcare professionals, you will play a key role in creating a welcoming and professional experience for everyone who visits our health centre. You will be responsible for greeting patients, organising clinic diaries, handling telephone enquiries, providing administrative support and ensuring the smooth day-to-day running of the reception area. *Potential Interview week commencing 31st August 2026* HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so. Main duties of the job Applicants must have good organisational skills, a range of office skills and experience in working in reception/administration. Excellent customer service skills are essential, as you will have both face to face and telephone contact with service users on a daily basis. Good written and verbal communication and interpersonal skills, a friendly approach and being enthusiastic are all required for this post. A knowledge of SystmOne would be an advantage but not essential as training will be provided. A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a minimum payment of £1,192 per annum pro rata. About us A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision.We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you Details Date posted 07 August 2026 Pay scheme Agenda for change Band Band 2 Salary £25,272 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 812-26-LP-ICT-ULV-REC-18 Job locations Hoddesdon Health Centre High Street Hoddesdon EN11 8BQ United Kingdom Job description Job responsibilities Please see attached job description for more details Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19. We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance. The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment. Job description Job responsibilities Please see attached job description for more details Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19. We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance. The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment. Person Specification Education Essential GCSE English and Maths or equivalent qualification grade C and above Typing speed of 30 words per minute Experience Essential Experience working in an office environment Basic IT knowledge and experience including carrying out basic internet navigation Experience of data entry Basic knowledge of and experience of using Microsoft Office Word, Excel, Outlook Skills Essential Good organisational skills Ability to organise and maintain manual and computerised storage systems Ability to cope with difficult situations Able to work on own initiative and as part of a team Good communication skills (written and verbal) Other Essential Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010) Person Specification Education Essential GCSE English and Maths or equivalent qualification grade C and above Typing speed of 30 words per minute Experience Essential Experience working in an office environment Basic IT knowledge and experience including carrying out basic internet navigation Experience of data entry Basic knowledge of and experience of using Microsoft Office Word, Excel, Outlook Skills Essential Good organisational skills Ability to organise and maintain manual and computerised storage systems Ability to cope with difficult situations Able to work on own initiative and as part of a team Good communication skills (written and verbal) Other Essential Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.