Regional Installer Quality Assessor

About The Role

Join Wren as a Regional Installer Quality Assessor and enjoy an exceptional benefits package:

• Staff discount on purchasing a kitchen after 1 years continuous employment
• Company car and fuel card
• Free annual eye tests as well as a contribution to new glasses
• Monthly Bonus Scheme
• Refer a Friend Scheme
  
  

Main responsibilities:

• Review installer grading and key cost indicators identifying areas of concern
• Conduct quality audit inspections of kitchen installations as required
• Coach, develop & where required exit underperforming installers
• Coach installers & field team regarding the Wren Way and compliance to current Regulations and Legislation
• Liaise with Showroom & Field Team Members promoting installer service engagement
• Provide support and feedback as required to installers, Field team and Stakeholders on installer quality audits, service, and performance.
• Review, Investigate and action installer chargebacks appeals as required, communicating decisions to relevant stakeholders
• Attend forums where required, promoting performance excellence, obtaining feedback, and demonstrating engagement
• Engage with installers & installations field team on new development, new products & adherence to process
  
  

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

About You

Desired skills & knowledge:

• Knowledge and experience of Kitchen installation and legislation
• Experience working and engaging with 3rd Party sub-contractors and installers
• Excellent communication skills - both written and verbal
• Attention to details and ability to deliver results
• Computer and IT Literate
• Previous Customer Facing or Service Experience
  
  

About The Company

At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!

As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.