Reservations Assistant

• Please note this position is due to start in September.
  
  

RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.

Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.

We now have an exciting opportunity to join our Reservations team at 5 Hertford Street Club as a Reservations Assistant.

Why work with us as a Reservations Assistant?

• Salary of £28,000.00 per annum
• 33 days holiday per year (including bank holidays)
• Discounted gym membership with GymFlex.
• Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist.
• Private medical + dental insurance with BUPA.
• Employee Assistance Programme
• Online retail discounts
• Workplace nursery scheme.
• Cycle to Work Scheme.
• Eyecare & glasses vouchers.
• Recommend a friend bonus of £1,000.
• Freshly prepared meals whilst on duty.
• And more!
  
  

Working Hours

• Based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday.
• Sundays always off
• The club is closed on Sundays, Bank Holidays and throughout Christmas each year
  
  

What will you do?

• Answering the main club line and being the first point of contact for callers to the club.
• Transferring calls internally, taking messages, and passing on to the relevant department /person.
• Taking reservations using SevenRooms, making cancellations, changes and amendments.
  
  

What are we looking for?

• Experience of working in a luxury hotel, restaurant or private member’s club advantageous
• Excellent phone manner and organisational skills
• Knowledge of SevenRooms booking system
• Ability to multi-task Excellent rapport building and inter-personal skills
• Good IT/Admin Knowledge