Resident Insight and Improvement Officer

Permanent, Part Time (21 hours per week) *Please note that we do not currently offer any Tier 2 sponsorship* About the role Here at Joseph Rowntree Housing Trust, we are seeking a Resident Insight and Improvement Officer to play a key role in ensuring that resident voice and feedback are at the heart of service delivery and continuous improvement across the organisation. The role will analyse and interpret insight from a range of sources, including Tenant Satisfaction Measures (TSMs), complaint…