Retention Specialist

A well-established brand with a strong and loyal customer base is seeking an experienced Retention Specialist.

You'll be embedded within a close-knit marketing team, taking a lead role across retention and lifecycle activity at a pivotal moment of growth. This isn't a strategic-only position - the client needs someone who can roll their sleeves up, get into the platform and drive results from day one.

Key Responsibilities

• Owning CRM and lifecycle marketing execution across email, push and SMS channels
• Building and refining customer journeys - from first purchase through to reactivation
• Feeding into the broader retention strategy with a focus on frequency, repeat rate and LTV
• Spotting and acting on opportunities to boost engagement and conversion
• Playing a key role in campaign planning and delivery across trading peaks
• Contributing to loyalty initiatives designed to increase long-term customer value

Skills & Experience

• Proven experience in retention, CRM or lifecycle marketing
• Someone equally comfortable setting strategy and executing it
• Confident working with data to draw out insights and inform decisions
• A team player who can integrate quickly and add value from the start

Project Scope & Duration

Initial 3-month contract with an ASAP start.

Salary

£60,000 - £70,000 pro rata

Location & Workplace Policy

Hybrid working model.

Our freelance roles move quickly, so if you're interested in being considered for this opportunity, please submit your credentials and availability as soon as possible

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