Sales Advisor

About TOTEME

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations and the notion of style. With an appreciation for women’s many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals and spaces.

TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create collections spanning ready-to-wear, shoes, bags, accessories and jewelry.

The Role

TOTEME is looking for a Sales Advisor to join our store in London full time. In this role, you will act as a brand ambassador providing exceptional service and building lasting relationships with our clients. You will help drive the business in all areas, from client engagement and styling to operational excellence and brand building. You will report to the Store Manager.

Responsibilities

• Deliver an elevated and personalized customer experience aligned with TOTEME’s values.
• Build and nurture long-term relationships with clients through clienteling.
• Work both independently and collaboratively to execute efficient workflows and achieve sales targets.
• Provide styling advice and ensure impeccable visual merchandising and store presentation.
• Actively contribute to daily store operations.
• Share insights and feedback with the team and management regarding customer needs, product requests and trends.
• Analyze and work towards Key Performance indicators (KPIs) and business goals.
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Your Profile

• Minimum of two years of experience in fashion retail, ideally within the luxury sector.
• Proven success in delivering outstanding customer service, building strong client relationships, and exceeding sales goals.
• Strong understanding of fashion, styling, and brand storytelling.
• Fluent in English, both written and spoken; additional languages are a plus.

About You

• A dedicated TOTEME ambassador who embodies our culture and values.
• Genuinely curious about people and motivated to understand our client base.
• Passionate about delivering a luxury experience that exceeds client expectations.
• Driven and results-oriented with a proactive and positive mindset.
• Highly organized and structured with an eye for detail.
• Available to work a flexible schedule, including evenings and weekends.

This is a full-time position based at TOTEME's London store with an immediate start.

TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia.

TOTEME has an internal career development and title framework and the job title used in the recruitment ad may differ from the title used internally at TOTEME.

Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the screening stage to support fair and skills-based hiring.

By applying to this position, I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to two years from the submission date. Find out more about our privacy policy here.