Sales Development Representative - AI and Knowledge
Sales Development Representative - AI and Knowledge
Location: Newbury, UK (Hybrid/Remote)
Experience: Entry level
About eGain
eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. Recognized by Gartner, our platform orchestrates AI and human expertise to deliver trusted answers to customers, agents, and field staff.
We are diverse, optimistic, and tenacious. We take pride in what we do and hold ourselves to a high standard. If you want to work in a dynamic, fast-moving environment at the cutting edge of AI and customer engagement – let’s talk.
The Opportunity
We’re looking for ambitious, tech-savvy graduates and early-career professionals who want to build a career at the intersection of AI and enterprise sales. This isn’t just another sales role. You'll become an expert in enterprise knowledge management while developing sales skills that will define your career.
What You’ll Do
- Master eGain’s AI knowledge management platform and become a trusted advisor on how AI transforms enterprise operations
- Identify and engage with enterprise prospects through strategic outreach
- Qualify leads and set up meetings for senior Account Executives
- Collaborate with technical teams to understand customer challenges and position AI solutions
- Learn enterprise SaaS sales methodology from experienced mentors
- Build a pipeline that directly impacts company growth
What We’re Looking For
- Recent graduate or 1-2 years of professional experience
- Genuine curiosity about AI, machine learning, and enterprise technology
- Strong technical aptitude – you can understand complex systems and explain them simply
- Excellent communication skills and commercial awareness
- Resilience, coachability, and competitive drive
- Eligible to work in the UK
Why This Role Stands Out
- Recognised market leader: eGain was named a Leader in Gartner's first Magic Quadrant for Knowledge Management Systems for Customer Service. You'll be selling a platform with independent validation behind it, not an unproven pitch.
- Learn by doing: You'll work closely with experienced Account Executives and technical experts from day one, learning enterprise sales methodology through real deals rather than generic training modules.
- Career Trajectory: Our top SDRs typically move into Account Executive roles within 18-24 months, managing six-figure deals with Fortune 500 companies.
- Real Impact: You’ll work with household-name brands solving real business challenges with AI.
What We Offer
- Competitive base salary plus commission
- Comprehensive training on knowledge management and enterprise sales
- Clear promotion pathway to Account Executive
- Collaborative, high-performance culture
Our Hiring Process is “Easy with eGain”
Step 1
Written test
- Aptitude section – this is a GRE style test (60 minutes or less)
- Functional section – this is a take-home test
Step 2
Panel interview
Next step
Email your resumé to hiring@egain.com with the position title “Sales Development Representative - AI and Knowledge” in the email subject.
