Sales Order Coordinator

Job Title: Sales Order Coordinator

About the Role: We are seeking a highly organised and proactive Sales Order Coordinator to play a pivotal role in ensuring the smooth and efficient flow of our supply chain, coordinating outbound deliveries for B2B customers. Reporting to the Director of Buying & Merchandising, you will be the primary point of contact for wholesale customer delivery inquiries.

Key Responsibilities:

Outbound Logistics & Customer Service:

• Coordinate B2B outbound logistics with the fulfilment centre, including order picking, packing, and dispatch, ensuring timely and accurate delivery to customers.
• Act as the main point of contact for wholesale customers, providing professional customer service and addressing logistics and fulfilment queries.
• Process wholesale customer sales orders and returns efficiently, sharing Order Confirmations with customers and managing amendments to orders.
• Prepare and generate Customs export documentation as required.
• Manage, follow, and action specific customer booking-in procedures.
• Liaise with carriers and freight forwarders to generate shipment labels, track deliveries, and resolve any outbound issues.
• Identify and resolve shipping delays, communicating issues effectively to relevant teams.
• Create and maintain a comprehensive wholesale customer shipping document.
• Monitor courier service levels to ensure efficiency and propose improvements.
• Maintain Product Master Data file for Gear & Seasonal apparel with new product required details eg. HS Codes, fabrication, weights, dimensions.  

Inventory & General Logistics Support:

• Monitor and reconcile inventory across B2B channels, performing regular checks and adjustments in collaboration with the Inventory & Stock Control Manager.
• Book in salesman’s sample and other ad hoc deliveries.
• Assist in troubleshooting logistics issues, such as delayed shipments escalating as needed.
• Generate reports on outbound metrics (e.g. delivery times, return rates) to monitor performance.
• Maintain accurate documentation for all outbound activities.
• Support cross-functional teams (e.g., sales, merchandising) during seasonal peaks or new product launches.

Reporting Structure:

• Reports to: Director of Buying & Merchandising
• Collaborates closely with the Inventory & Stock Control Manager
• This is an individual contributor role with opportunities for future growth.

Qualifications & Skills:

• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field is preferred.
• 3-5 years of experience in outbound logistics and e-commerce platforms like Shopify, ideally in a multi-channel retail setting.
• Familiarity with ERP systems (e.g., SAP) and logistics tools for shipment tracking and label generation.
• Intermediate Excel Skills (formula, VLOOKUPs, pivot tables) for reporting and data analysis.
• Strong organisational skills with exceptional attention to detail for managing high-volume tasks, returns, and inventory reconciliation.
• Analytical abilities to monitor performance metrics and improve content or processes based on data.
• Excellent communication skills for coordinating with carriers, platforms, and internal/external teams.
• Flexible and able to manage your own workload, adapting to changing priorities and working to deadlines efficiently.
• Comfortable working via Microsoft Teams & video calls.
• A passion for the outdoors and a willingness to participate in company/community events is a plus.

This position might be right if you:

• Share a passion for the outdoors and the beneficial role it plays in people’s lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your effect on business targets.
• Make a memorable impact by being approachable and respectful.