Self Employed Resolution Field Agent
Stranraer, Scotland, United Kingdom Part-time Posted 2 weeks ago
Resolution Field Agent - (AD-HOC)
Job Type: AD-HOC (Self-Employed)
Minimum Commitment: 1 day per week (8 hours)
Pay: £20+ per hour (Dependent on experience, Hourly or Daily Rates to be discussed at interview)
About The Role
As a Resolution Field Agent, you will carry out face-to-face visits to residential and commercial properties on behalf of our utility-sector clients. The role focuses on customer engagement, welfare checks, and resolving utility-related issues in a professional, empathetic, and compliant manner.
This is a flexible, ad-hoc, self-employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer-focused outcomes.
Key Responsibilities
Person Specification
You will be required to:
INDEA
Job Type: AD-HOC (Self-Employed)
Minimum Commitment: 1 day per week (8 hours)
Pay: £20+ per hour (Dependent on experience, Hourly or Daily Rates to be discussed at interview)
About The Role
As a Resolution Field Agent, you will carry out face-to-face visits to residential and commercial properties on behalf of our utility-sector clients. The role focuses on customer engagement, welfare checks, and resolving utility-related issues in a professional, empathetic, and compliant manner.
This is a flexible, ad-hoc, self-employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer-focused outcomes.
Key Responsibilities
- Visit residential and commercial properties within allocated postcode areas
- Discuss utility arrears, payment plans, and meter exchanges with customers
- Conduct welfare visits for pay-as-you-go gas and electricity customers
- Plan, organise, and prioritise workload in line with client SLAs
- Communicate clearly, professionally, and empathetically with customers and clients
- Proactively work towards performance targets
- Identify, manage, and resolve disputes in line with agreed procedures
- Remain receptive to coaching and feedback to improve performance
- You must be located within 20 to 30 miles of the job location advertised
- Minimum of 4 hours per week, with opportunities for additional ad-hoc work
- 4 to 8 hour working day
- Flexible start times: 8am / 9am / 10am
- Monday to Friday and/or Saturdays (subject to client operating hours)
- UK-wide work available, allocated within pre-agreed postcode areas
- Opportunities to progress and explore other roles within the business
Person Specification
- Full UK driving licence and access to a vehicle (essential)
- Customer-focused with a professional and empathetic approach
- Confident, driven, and adaptable
- Strong organisational and time-management skills
- Excellent verbal communication skills
- IT proficient
You will be required to:
- Comply with the Data Protection Act regarding confidentiality, security, and disclosure of personal data
- Adhere to Marston Group Information Security Management System (ISMS) policies and procedures
- Report any suspected data breaches, security incidents, or weaknesses immediately
- Actively reduce the risk of theft, fraud, or misuse of company systems
- Remain vigilant to information security threats and minimise the risk of human error
- Review and evaluate work activities to ensure compliance with security responsibilities
- Always adhere to all company policies and procedures
- Comply with Health & Safety responsibilities
- Carry out any additional duties reasonably expected within the scope of the role
- Successfully pass Disclosure and Barring Service (DBS) clearance and County Court Judgment (CCJ) checks
- Notify the Company of any changes to personal circumstances that may impact suitability for the role
- Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
- We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
- Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
- We offer full training that develops valuable, transferable skills and helps unlock your full potential.
INDEA