Seller Support Specialist
Brighton, England, United Kingdom Full-time Posted 19 hours ago
About Motorway
Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
And here's where you come in
We're looking for talented folks to join our Customer Experience team – the heart and soul of
Motorway. As a Customer Experience Specialist, you'll be the friendly voice and expert guide
for our customers, making sure they have a smooth and enjoyable journey with us.
What makes us different
We're not your typical call centre. No rigid scripts or endless queues here. We're using tech
to shake up the car industry. We're empowering buyers and sellers to get the best deals.
And we're building a team of passionate people who are excited to be part of something truly
Innovative. Here's What That Means For You
their car selling experience amazing.
Tangible Results: Every day, you'll directly help people navigate the car selling
process, making sure they get the best deal and avoid the stress of traditional
methods.
What you'll be doing
About You
We'll get back to you within a week business days of each interview stage. You can chat with
a talent partner throughout the process if you have any questions or need anything at all.
Benefits
We've got your back, in life's biggest moments and the everyday ones too.
Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
And here's where you come in
We're looking for talented folks to join our Customer Experience team – the heart and soul of
Motorway. As a Customer Experience Specialist, you'll be the friendly voice and expert guide
for our customers, making sure they have a smooth and enjoyable journey with us.
What makes us different
We're not your typical call centre. No rigid scripts or endless queues here. We're using tech
to shake up the car industry. We're empowering buyers and sellers to get the best deals.
And we're building a team of passionate people who are excited to be part of something truly
Innovative. Here's What That Means For You
- Impactful Work: You're not just answering calls; you're guiding customers through
their car selling experience amazing.
- AI-Powered Technology: We use the latest AI tools, so you can give customers a
Tangible Results: Every day, you'll directly help people navigate the car selling
process, making sure they get the best deal and avoid the stress of traditional
methods.
What you'll be doing
- Building genuine connections: Chatting with car sellers and dealers, answering
- Finding creative solutions: Using your initiative and problem-solving skills to tackle
- Mastering our systems: Becoming a whiz with our CRM systems, ensuring data
- Putting customers first: Always championing the customer and looking for ways to
About You
- You genuinely enjoy helping people and have a knack for building rapport.
- You're a natural communicator, whether it's on the phone, via email, or through chat.
- You're detail-oriented and take pride in your work.
- You're a quick learner and enjoy solving problems.
- You thrive in a collaborative environment.
- £26,000 starting salary plus commission
- Great work-life balance with standard shifts from 8:45am to 5:30pm
- Sea fronted office location with regular social events, office drinks, weekly massages
- Flexibility to work from home 1 day per week to help nail that work life balance
- Stock options so you can share in Motorway’s growth and future success
- Pension scheme to plan for your future with our provider NEST
- Opt-in comprehensive health insurance through BUPA including fitness discounts
- Cycle to work scheme - save big ££ on a new bike and accessories
- One paid volunteering day a year for you to use as you wish
- Generous parental benefits including 6 months full paid maternity leave, 4 weeks
- and much more!
- Initial Call (30 mins): A casual chat to discuss your experience and learn more
- Final Interview (60 mins): Meet the team, get a feel for the role, and participate in a
We'll get back to you within a week business days of each interview stage. You can chat with
a talent partner throughout the process if you have any questions or need anything at all.
Benefits
We've got your back, in life's biggest moments and the everyday ones too.
- Competitive salary
- Equity scheme - we all share in Motorway's success
- 25 days holiday
- Sea-front office with bi-weekly massages and free snacks
- Private medical insurance via BUPA
- Life assurance
- Pension scheme (we contribute 5%)
- Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)
- 24/7 Employee Assistance Programme
- EV leasing scheme
- Cycle to work scheme
- Nursery salary sacrifice scheme
- 1 paid volunteering day a year
