Senior Claims Executive - Americas & UK

Join NorthStandard's Americas & UK team and take the lead on complex P&I claims, providing expert advice, building trusted Member relationships, and delivering solutions that make a real impact across the global maritime industry.

Role Purpose

This role focuses on efficiently handling a variety of P&I claims, including complex cases, while maintaining control over strategies and providing regular updates. You'll build strong relationships with Members and brokers, mentor colleagues, and collaborate with various teams to identify risks and improve processes. Your efforts will ensure Members feel supported and informed throughout the claims process, contributing to a high-performing, inclusive team environment.

What will you be doing?

• Handle a high volume and variety of P&I claims, including complex and high-value matters, ensuring efficient and cost-effective resolution.
• Assisting with Member and broker enquiries relating to current geopolitical and industry issues.
• Appointing and managing a variety of third-party service providers, such as lawyers, surveyors, consultants and correspondents.
• Maintain control of P&I claims strategy, taking input from external advisors without ceding control.
• Provide regular, accurate, and timely reporting on new and ongoing P&I claims to the Head of P&I Claims.
• Manage relationships with Members and brokers, ensuring high levels of service.
• Mentor, supervise, and manage colleagues within the P&I Claims function.
• Collaborate closely with FD&D, Underwriting, and Loss Prevention colleagues to identify risk trends and manage relationships.
• Prepare agendas, reports, and inform the Sector of significant developments as required.
• Support business development activities and network with Members and customers, both locally and overseas.
• Assist with audits and improve claims handling and operational processes.
• Ensure all duties, including file organisation, internal reporting, adherence to Claims Function procedures, and participation in out-of-hours emergency response, are performed in accordance with established procedures.

About you

Skills/Qualifications/Experience

Essential

• Degree (preferably in Law) OR equivalent (e.g. Master Mariners Certificate) OR experience gained handling claims in a P&I club or shipping company.
• Understanding of P&I claims and the P&I insurance industry
• Good planning and organisational skills with the ability to manage demanding workloads
• Excellent interpersonal skills
• Willingness to travel

Desirable

• Willingness to undertake IG PANDIQ exams or read IG PANDIQ material where the material is relevant to the role
• IT proficiency
• Ability to assist with cases in a controlled, efficient and cost-effective manner

Who we are

We are a specialist marine insurer and a member of the International Group of Protection and Indemnity clubs, owned by its shipowner members and controlled by a board of directors drawn from its membership. We’re one of the world’s leading and most influential P&I Clubs. Employing over 600 people globally, we provide an unmatched depth and breadth of expertise to our members.

Our culture and what to expect from us

Our culture is hugely important to us enabling us to fulfil our brand promise, ‘Taking on tomorrow, together’. Together we are empowered, inquisitive and courageous, giving the best of ourselves to our colleagues, customers, members and the communities we serve.

We provide excellent service to members, build long-lasting relationships built on trust and understanding, and treat our colleagues in the same way. It doesn’t matter who you are or what you do, we all act as role models and celebrate our cultural principles.

We provide our people with a fantastic benefits package including:

• Hybrid working
• 27 days annual leave + bank holidays (rising with length of service).
• An annual company bonus scheme.
• 15% employer pension contribution.
• 2 days volunteering leave
• Private Medical Insurance.
• Life Insurance
• A health care cash plan.
• Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
• Gym Allowance and much more...

Salary from £70,000+, with scope to increase depending on experience