Senior Claims Intervention Manager
Leeds, England, United Kingdom Internship Posted 1 week ago
The Opportunity
We are recruiting for experienced Senior Intervention Claims Managers to join our Claims Strategic Intervention Team (CIT). You will bring significant expertise in managing complex clinical negligence claims to resolution, leading on data analysis to inform strategic decision making to improve our claims management process.
As a Claims Intervention Manager, you will be an experienced claims technician who is proficient in managing varying complexities of clinical negligence claims. You’ll be expected to work closely with the Team Leader, other members of the team, the mainstream Claims Teams, Technical Claims Unit and the Claims Support Directorate to achieve and maintain the highest possible standard of claims settlement and claims cost containment.
You will be responsible for research, planning, and implementing new protocols, processes and ways of working within the Claims function to identify risk, engineer processes where required and support activity aimed at minimising leakages. As well as leading data analysis/insights work to inform strategic, operational and tactical decision making, including new ways of working.
You will also be required to maintain a small personal mixed caseload of clinical negligence, employers’ and public liability claims.
About The Team
The Claims Strategic Intervention Team (CIT) handles claims management and evaluation of claims data to increase learning, while also driving strategic projects and innovations. The team is also focused on promoting collaborative working with claimant solicitors and advancing NHS Resolutions dispute resolution (DR) initiatives. Our work is fast-paced and varied, involving a mix of claims management, strategy meetings, insights, and pilot projects.
Collaboration and teamwork are highly encouraged, and our team members work together and with internal and external stakeholders to achieve common goals. The work of the CIT is interesting, engaging and providing opportunities for growth and learning.
What You’ll Bring
We are NHS Resolution, an arm’s length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.
Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.
The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
Having experienced claims managers as part of our workforce is key to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.
What We Offer In Return
Please submit a CV outlining your work history and key responsibilities, along with a supporting statement explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.
Please note that if you applied previously and were not shortlisted you will not be considered for this campaign.
If you use AI to assist with any part of your application, please clearly indicate where it was used.
Closing date: Sunday 21st June at 23.59pm
First Interviews will be held week commencing 29 June and second from 10th July onwards via Teams.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
We are recruiting for experienced Senior Intervention Claims Managers to join our Claims Strategic Intervention Team (CIT). You will bring significant expertise in managing complex clinical negligence claims to resolution, leading on data analysis to inform strategic decision making to improve our claims management process.
As a Claims Intervention Manager, you will be an experienced claims technician who is proficient in managing varying complexities of clinical negligence claims. You’ll be expected to work closely with the Team Leader, other members of the team, the mainstream Claims Teams, Technical Claims Unit and the Claims Support Directorate to achieve and maintain the highest possible standard of claims settlement and claims cost containment.
You will be responsible for research, planning, and implementing new protocols, processes and ways of working within the Claims function to identify risk, engineer processes where required and support activity aimed at minimising leakages. As well as leading data analysis/insights work to inform strategic, operational and tactical decision making, including new ways of working.
You will also be required to maintain a small personal mixed caseload of clinical negligence, employers’ and public liability claims.
About The Team
The Claims Strategic Intervention Team (CIT) handles claims management and evaluation of claims data to increase learning, while also driving strategic projects and innovations. The team is also focused on promoting collaborative working with claimant solicitors and advancing NHS Resolutions dispute resolution (DR) initiatives. Our work is fast-paced and varied, involving a mix of claims management, strategy meetings, insights, and pilot projects.
Collaboration and teamwork are highly encouraged, and our team members work together and with internal and external stakeholders to achieve common goals. The work of the CIT is interesting, engaging and providing opportunities for growth and learning.
What You’ll Bring
- Relevant to the job qualifications - Insurance/ legal/ clinical/ medical claims qualification
- Experience of handling complex personal injury/clinical negligence claims to a successful conclusion and experience of successfully managing a complex caseload while successfully achieving set targets
- Able to explain complex issues to others and overcome any barriers to understanding.
- Extensive knowledge and understanding of the application of current law and clinical practice to clinical and personal injury claims.
- Demonstrable evidence of the ability to plan and organise a broad range of complex activities and passion for and evidence of continuous service improvement and innovation activity.
- Experience and /or knowledge of managing project and project-based tasks or collaboration on such initiatives.
- An understanding of NHS Resolution business and strategic objectives and philosophy and PEER values
- Excellent communication skills, including composing complex correspondence and legal documentation.
We are NHS Resolution, an arm’s length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.
Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.
The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
Having experienced claims managers as part of our workforce is key to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.
What We Offer In Return
- Competitive salary and benefits package
- We are a committed flexible and family-friendly working organisation supporting individuals in having a work and life balance
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Work in a progressive environment towards data-driven strategies
- A commitment to diversity, equality, and inclusion
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers
- Health service discounts
- Blue Light card, a discount service for the emergency services and the NHS
- Cycle to work scheme
- Season ticket loan scheme
Please submit a CV outlining your work history and key responsibilities, along with a supporting statement explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.
Please note that if you applied previously and were not shortlisted you will not be considered for this campaign.
If you use AI to assist with any part of your application, please clearly indicate where it was used.
Closing date: Sunday 21st June at 23.59pm
First Interviews will be held week commencing 29 June and second from 10th July onwards via Teams.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
