Senior Claims Manager

Who We Are

NHS Resolution is an arm's length body of the Department of Health and Social Care. We provide claims management, dispute resolution and learning services to the NHS, helping to resolve concerns fairly, improve patient safety and protect resources for patient care.

Our Claims directorate manages ten indemnity schemes covering clinical and non-clinical liabilities for NHS organisations and independent providers delivering NHS-funded care in England.

As part of an ambitious transformation and growth programme, we are building a single, integrated claims function that promotes collaboration, professional development and service excellence. Experienced Claims Managers are central to this vision, and their expertise will play a key role in shaping the future of claims management at NHS Resolution.

The opportunity

As NHS Resolution continues to evolve, we have are recruiting for experienced Senior Claims Managers with a background in clinical negligence and of managing a complex and or high value caseload while successfully achieving set targets. This is a fantastic time to join a organisation where your expertise will be highly valued, your contribution will make a real impact, and you will play a key role in managing claims from commencement to conclusion. In return, you will have the opportunity to help achieve fair outcomes, support learning across the NHS, and be part of a team shaping an important area of work.

• This is a chance to use your legal and claims expertise in a different way. You'll manage complex high-profile cases from start to finish, exercising professional judgement and autonomy while helping to deliver fair outcomes for patients, NHS organisations and healthcare professionals.
• Unlike many legal and insurance environments, there are no billing targets, chargeable hours or business development expectations. Instead, you'll have the time and support to focus on the quality of your decision-making, the strength of your relationships, and achieving the right outcome for each case.
• We are committed to creating a genuinely flexible, family-friendly workplace where colleagues can thrive professionally while maintaining a healthy work-life balance. Whether you work from home, our Leeds office, or a combination of both, you'll be trusted to manage your workload in a way that works for you and the team.
• You'll join a supportive and collaborative claims community with access to experienced colleagues, technical expertise, structured learning and a clear career pathway. As our claims function continues to grow and develop, there are increasing opportunities to broaden your expertise, take on greater responsibility, and progress your career within NHS Resolution.
  
  

If you're looking for meaningful work, greater autonomy, and the chance to make a genuine difference across the NHS while enjoying the benefits of flexible working and an excellent work-life balance, we'd love to hear from you.

What You’ll Be Doing

• Managing a caseload of complex or high value claims on behalf of Trusts, GPs, and NHS England, ensuring successful handling and resolution.
• Working closely with claims function colleagues to deliver our strategic aims of fair resolution whilst ensuring lessons learnt are fed into wider NHS safety systems to improve standards of patient care.
• In conjunction with Technical Leader colleagues promoting the delivery of high technical performance of the team whilst maintaining exemplary customer service.
• Promoting high quality standards of case handling to deliver Key Performance Indicators (KPIs) across the team which consistently meet or exceed designated audit requirements.
• Supporting the technical development of team members in collaboration with the Operational and Technical Leads, contributing to their career progression.
  
  

What We’re Looking For

• Extensive experience of handling clinical negligence claims to a successful conclusion and experience of successfully managing a complex and or high value caseload while successfully achieving set targets
• Detailed knowledge and understanding of the application of current law relating to clinical negligence claims
• Demonstrable evidence of the ability to plan and organise a broad range of complex activities within a claims environment
• Excellent communication skills, including composing complex correspondence and legal documentation
• Experience of planning, designing and delivering training to share expert knowledge with claims colleagues
• The ability to explain highly complex issues to internal and external stakeholders and overcome any barriers to understanding
• Understanding of NHS Resolution strategic objectives, philosophy and PEER values
  
  

What We Offer In Return

• Competitive salary and benefits package
• We believe exceptional work doesn't require long hours or rigid working patterns. Our flexible approach empowers colleagues to deliver their best while maintaining a healthy balance between work and life.
• Opportunities for career growth and development
• Collaborative and innovative work environment
• Work in a progressive environment towards data-driven strategies
• A commitment to diversity, equality, and inclusion
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
  
  

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access

• 24 hours employee assistance programme from PAM Wellness (EAP)
• Eye care vouchers for Specsavers
• Health service discounts
• Blue Light card, a discount service for the emergency services and the NHS
• Cycle to work scheme
• Season ticket loan scheme
  
  

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

Additional Information

Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements. For internal applicants, please also include information regarding your current FHA (financial handling authority).

Closing date: 31 August 2026. NHS Resolution is recruiting for new permanent Senior Claims Manager vacancies throughout 2026/27.

We encourage applicants to apply promptly, as we reserve the right to close vacancies early should sufficient applications be received

If you use AI to assist with any part of your application, please clearly indicate where it was used.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Please note: if you have applied for a Senior Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.