Senior Clinical Administrator
Ealing, England, United Kingdom Part-time Posted 1 week ago
Job Overview
An exciting opportunity has arisen for a senior administrator to support the Community Musculoskeletal (MSK) team in Ealing. The MSK service is
a large and fast paced, high quality service with approximately 30,000 referrals a year. The service is central to the residents of Ealing and
provides excellent MSK assessment and treatment as well as onward referral. This post is critical to the MSK team in providing medical secretarial expertise for the specialist MSK team. This post will also support management of MSK waiting lists and booking processes in conjunction with service managers and our Referral Hub colleagues. The postholder will therefore be based at Clayponds Hospital, with one day per week based at the Referral Hub (on the St Bernards Hospital site in Southall).
Previous administrative experience is essential and you must be capable of managing your time effectively to meet deadlines whilst using your own initiative. A good level of computer literacy is required, alongside previous medical secretarial experience. Previous experience of using E-RS and SystemOne will be highly beneficial.
You will need to be highly organised and be able to prioritise your workload in order to support our clinical team. You will require a conscientious, caring and enthusiastic approach in your role.
Main duties of the job
Through our 24-hour rehabilitation ethos, our skilled team aims to empower our patients to achieve goals that are meaningful to them, in the face of illness, injury or disability. Compassion, respect, trust, support and personal accountability are at the centre of all our actions and interactions. By working in partnership with our patients, their families and health and social care services, we aim to prepare our patients for discharge by enabling and supporting them to return to their life in the community .
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Detailed Job Description And Main Responsibilities
Qualifications
Essential criteria
Essential criteria
Essential criteria
Essential criteria
An exciting opportunity has arisen for a senior administrator to support the Community Musculoskeletal (MSK) team in Ealing. The MSK service is
a large and fast paced, high quality service with approximately 30,000 referrals a year. The service is central to the residents of Ealing and
provides excellent MSK assessment and treatment as well as onward referral. This post is critical to the MSK team in providing medical secretarial expertise for the specialist MSK team. This post will also support management of MSK waiting lists and booking processes in conjunction with service managers and our Referral Hub colleagues. The postholder will therefore be based at Clayponds Hospital, with one day per week based at the Referral Hub (on the St Bernards Hospital site in Southall).
Previous administrative experience is essential and you must be capable of managing your time effectively to meet deadlines whilst using your own initiative. A good level of computer literacy is required, alongside previous medical secretarial experience. Previous experience of using E-RS and SystemOne will be highly beneficial.
You will need to be highly organised and be able to prioritise your workload in order to support our clinical team. You will require a conscientious, caring and enthusiastic approach in your role.
Main duties of the job
- To provide high quality administrative support to the above clinical service(s) within ECP. The key priority for this role is the provision of medical secretarial support for the MSK clinical service team, and supporting referral processes via E-RS. The other key priority is to support the management of demand and capacity in relation to MSK waiting lists and appointment booking processes, working in partnership with colleagues at our Referral Hub.
- Requesting the transfer of diagnostic images and reports to support clinical care
- To draft/type/check/send discharge letters, onward referrals, reports and clinical update letters as requested by the clinical team.
- Create RTT documentation and other enclosures to support onward referral to hospital via E-RS.
- To monitor patient’s pathways from referral in order to ensure compliance with waiting time standards, using initiative to escalate issues promptly to avoid delays for patients.
- To monitor waiting lists and capacity within the service, to ensure that processes are followed to allow for the timely booking of patient appointments via the Referral Hub.
Through our 24-hour rehabilitation ethos, our skilled team aims to empower our patients to achieve goals that are meaningful to them, in the face of illness, injury or disability. Compassion, respect, trust, support and personal accountability are at the centre of all our actions and interactions. By working in partnership with our patients, their families and health and social care services, we aim to prepare our patients for discharge by enabling and supporting them to return to their life in the community .
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Detailed Job Description And Main Responsibilities
- Please see the attached job description and person specification which outlines the main responsibilities of this role.
Qualifications
Essential criteria
- GCSE or equivalent in English and Maths
Essential criteria
- Significant experience of working in an administrative capacity
- Knowledge of the database System 1
- Understanding of Equal Opportunities and Diversity
- Understanding of Data Protection / Confidentiality
- Experience of working in an NHS setting
Essential criteria
- Demonstrable knowledge of MS Word, Outlook and Excel
- Accurate data entry skills, with a minimum typing speed of 60 wpm
- Excellent written and verbal communication skills
- Ability to prioritise own workload
- Ability to work within a team and on your own
- Able to deal with difficult/emotional callers
- Demonstrable use and knowledge of SystmOne
- Demonstrable knowledge of the E-RS system
- Demonstrable knowledge of E-Procurement system
Essential criteria
- Self-motivator
- Capacity to manage a demanding workload
- Good inter-personal skills
- Good team-player
- Corporate loyalty and behaviour
