Senior Interaction Designer

Role Title

Senior Interaction Designer – Public Services

The Role

The Senior Interaction Designer is responsible for designing, validating, and optimising user interactions across digital services and products, with a particular focus on pensions and retirement solutions.

This role ensures that complex pensions journeys—such as enrolment, contributions, transfers, retirement planning, and decumulation—are intuitive, accessible, and compliant, while advising stakeholders and guiding less experienced designers.

They operate with a high level of autonomy, influencing design direction and ensuring that user needs and regulatory considerations are embedded into all interaction design outcomes.

Key Responsibilities

User-Centred Design

• Lead the design of end-to-end user journeys across pensions products (e.g., auto-enrolment, member dashboards, retirement pathways).
• Apply user-centred design principles to simplify complex financial and regulatory processes.
• Incorporate insights from user research within pensions contexts, including diverse user groups (e.g., members, employers, administrators).

Interaction Design & Prototyping

• Create wireframes, prototypes, and interaction models for pensions platforms and services.
• Design clear and accessible experiences for:
• Pension contributions and fund selection
• Transfers and consolidation
• Retirement income options (drawdown, annuities)
• Validate and iterate designs through usability testing, particularly for financial comprehension and decision-making clarity.

Stakeholder Engagement

• Collaborate with product owners, compliance teams, actuaries, and engineers.
• Communicate design solutions effectively to both technical and non-technical stakeholders.
• Advise on UX strategy within pensions, ensuring alignment with regulatory and consumer duty expectations.

Design Governance & Standards

• Ensure designs comply with:
• Accessibility standards (WCAG)
• Financial Conduct Authority (FCA) guidelines and consumer duty requirements
• Contribute to design systems and reusable patterns relevant to financial services.
• Promote clarity, transparency, and trust in user interactions.

Delivery & Continuous Improvement

• Work within agile teams to deliver incremental improvements to pensions products.
• Use analytics and user feedback to improve engagement and outcomes (e.g., contribution increases, retirement readiness).
• Identify opportunities to improve digital adoption and user satisfaction in pensions services.

Leadership & Mentoring

• Mentor junior designers and advocate for user-centred design in financial services.
• Influence design thinking across teams working on pensions-related initiatives.
• Support organisational understanding of UX challenges in pensions and long-term savings products.

Skills & Experience

Essential Skills

• Strong experience in interaction design, UX design, or service design.
• Demonstrable experience working on pensions platforms or retirement products.
• Ability to simplify complex financial concepts into intuitive user experiences.
• Proficiency with design tools (e.g., Figma, Adobe XD, Sketch).
• Experience with user research and usability testing in regulated environments.
• Knowledge of accessibility standards (WCAG).

Desirable Skills

• Understanding of UK pensions landscape, including defined contribution schemes and auto-enrolment.
• Familiarity with financial regulations (e.g., FCA Consumer Duty).
• Experience designing member-facing dashboards or employer portals.
• Exposure to analytics tools for data-driven UX improvements.
• Basic understanding of front-end technologies.

Key Competencies

• User-focused thinking within complex financial domains
• Ability to communicate complex pension information clearly
• Strong analytical and problem-solving skills
• Stakeholder management across regulated environments
• Collaboration in multidisciplinary teams
• Attention to detail and compliance awareness

Typical Outputs

• Pension-specific user journey maps
• Wireframes and interactive prototypes
• Interaction specifications and UX documentation
• Usability test findings (focused on financial understanding)
• Contributions to financial services design systems

About Us

TCS Interactive is a leader in the digital customer experience space. With a human-first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award-winning iconic design and digital experiences for our customers.

We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality.

We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.