Senior Project Manager

Senior Project Manager – Outsourcing, Offshoring & Transformation (Contract)

Location: Norwich / London / Remote (flexible hybrid working, 50% onsite)

Duration: 6 Months (18 Month Scope)

We are seeking an experienced Senior Project Manager to support a high-profile strategic transformation programme within Aviva.

This role sits at the centre of a major outsourcing and offshoring initiative and will lead governance, transition execution, operating model change, and delivery oversight across multiple functions and markets.

This is an opportunity to drive complex business change at scale, working directly with senior leadership to shape future operating models, improve efficiency, optimise cost, and ensure delivery remains aligned to governance and regulatory expectations.

The Senior Project Manager will lead end-to-end transition and programme execution activities across outsourced and offshore delivery models.

The successful candidate will operate across governance, controls, stakeholder engagement, delivery assurance, commercial oversight, and transition management.

You will work across business, operations, procurement, technology, and executive leadership teams to ensure successful programme delivery while maintaining strong governance and operational readiness.

Key responsibilities

• Lead and manage end-to-end transition delivery across multiple markets and functions into offshore captive centres and outsourced delivery partners.
• Establish and maintain programme governance frameworks, controls, decision forums, and reporting structures.
• Develop transition plans including milestones, resource planning, risks, dependencies, and delivery governance.
• Oversee major sourcing initiatives, outsourcing programmes, and contract renegotiation activities across BPO and ITO environments.
• Monitor progress against agreed outcomes and proactively manage issues, risks, and escalations.
• Drive change control and communication processes to maintain stakeholder alignment.
• Track budgets, benefits realisation, and value delivery outcomes.
• Ensure successful transition stabilisation including operational readiness, service quality, and knowledge transfer.
• Support capability development and training frameworks across transitioning functions.
• Prepare executive-level reporting and governance packs for senior leadership and ExCo audiences.
• Coordinate delivery partners, consultants, and internal stakeholders to ensure objectives remain aligned.

Essential

• Extensive Senior Project / Programme Management experience within Financial Services or Insurance.
• Proven delivery of complex outsourcing and offshoring transformation programmes.
• Strong governance, controls, risk management, and delivery assurance experience.
• Experience delivering transition programmes across multiple business functions and geographies.
• Executive stakeholder management and influencing capability.
• Strong commercial awareness with exposure to sourcing, vendor governance, and contract oversight.
• Experience operating within regulated environments.
• Excellent written and verbal communication skills.

What we are looking for

We’re looking for a highly credible programme leader who combines strategic thinking with strong execution capability.

You should bring:

• Deep experience across transformation, operations, governance, and change delivery.
• Strong relationship-building and stakeholder engagement skills.
• Confidence operating in ambiguity and fast-paced environments.
• Excellent problem-solving and decision-making capability.
• Resilience, adaptability, and delivery focus.

Desirable experience

• Experience working with global capability and location strategy initiatives.
• Familiarity with AI-enabled operating models and associated governance considerations.
• Exposure to operating model redesign and procurement-led transformation programmes.