Senior Project Manager

We’re hiring a Project Manager at Sitemark.

We’re looking for someone who can step into complex client environments, quickly understand what’s going on, build trusted relationships and keep multiple workstreams moving in the right direction.

One of the immediate priorities will be taking ownership of two established FM projects for a major London-based organisation, covering Cleaning and Security, alongside other projects across the wider Sitemark portfolio.

This is not a role where you’ll simply update trackers and send status reports.

You’ll be working directly with clients, contractors and operational teams, helping to challenge performance, resolve issues, drive improvement and make sure agreed actions actually happen.

A typical week could involve:

• Chairing a client or contractor performance meeting
• Reviewing KPIs, SLAs and improvement plans
• Visiting a client site to understand an operational issue first-hand
• Challenging a supplier on performance or overdue actions
• Coordinating an improvement or implementation project
• Working with senior client stakeholders on priorities and next steps
• Tracking risks, actions and milestones through Monday.com
• Reviewing management information and turning it into clear recommendations
• Moving between Cleaning, Security and other FM-related client projects

We’re looking for someone who is confident, organised and comfortable with lots of moving parts.

You’ll need to be able to build strong relationships while still being prepared to ask difficult questions and hold people to account.

FM experience would be a real advantage, particularly within Cleaning, Security, soft services or contract management, but we’re equally interested in strong Project Managers who are used to working in complex operational environments.

You’ll probably be a good fit if you:

• Enjoy working directly with clients
• Can bring structure to complicated situations
• Are confident chairing meetings and managing stakeholders
• Understand performance, contracts, KPIs and service delivery
• Can move comfortably between strategic conversations and practical operational issues
• Are proactive and happy working independently
• Have strong project-management and communication skills
• Are comfortable using Microsoft 365 and project-management tools
• Can travel to client sites, with regular time in London required

At Sitemark, our focus is on helping organisations understand how their services are really performing and turning that insight into measurable improvement.

If you like getting under the skin of an organisation, solving problems and making things happen, we’d love to hear from you.

Interested? Get in touch with Sitemark to find out more.