Senior Sales Assistant

Company Description Heidi Klein is a London-based brand known for beautifully made beachwear that combines style, quality, and comfort. The company focuses on timeless, elegant designs that help customers feel confident and relaxed on holiday and by the water. Craftsmanship, premium materials, and attention to detail are central to the brand’s collections. Team members are encouraged to deliver a high-end, personalized service that reflects the brand’s luxury positioning and loyal customer base.

Role Description The Senior Sales Assistant is a full-time, on-site role based in London, responsible for delivering exceptional in-store customer experiences. This role includes welcoming and advising customers, driving sales through product knowledge and styling support, and ensuring the store is consistently well-presented and organized. The Senior Sales Assistant will handle transactions, manage stock replenishment, support visual merchandising, and assist with opening and closing procedures. They will also act as a role model for junior team members, helping to maintain high service standards and contributing to daily sales targets and overall store performance.

Qualifications

• Strong Customer Service and Interpersonal Skills, with the ability to build rapport and provide a premium in-store experience.
• Effective Communication and Sales skills, including confident client engagement and a track record of meeting or exceeding targets.
• Solid Organization Skills, with attention to detail in stock management, store presentation, and handling multiple tasks.
• Previous retail experience in fashion, luxury, or lifestyle brands, ideally at senior sales or supervisory level.
• Comfortable working in a fast-paced, customer-facing environment and collaborating within a team.
• Flexible availability, including weekends and peak trading periods.
• Basic proficiency with POS systems and standard retail operations.