Service Design and Transition Lead

Service Design and Transition Lead
Location: London
Role Type: Permanent - Full Time
Job Level: Vice President

Who We Are

We are a consultancy operating within Robert Walters, the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

The role
We have an exciting new opportunity for Service Design and Transition Lead to join Robert Walters as a Consultant.

As a Consultant, you will benefit from permanent employment with Robert Walters and will be deployed on an assignment within our clients' organisations, in return we will provide you with the opportunity to develop your skills with ongoing training and professional support.

This role offers an exciting opportunity to join a global business, providing top-tier service to our blue-chip clients.

What You'll Do

We are seeking an experienced Service Design & Transition Lead to embed and operationalise a newly implemented Service Design & Transition framework within a complex, regulated banking environment.

This role will be responsible for ensuring the framework is consistently adopted, aligned to regulatory expectations, and effectively supports a time-critical Tier 1 regulatory programme. Operating in a greenfield environment, the successful candidate will drive service design maturity across multiple in-flight initiatives and ensure services transition effectively into stable, auditable operations.

Translate the framework into practical, scalable, and repeatable processes

• Drive adoption across technology and delivery teams, ensuring alignment to governance and compliance standards
• Identify and close gaps between framework design and execution
• Refine service models, operating models, and governance structures
• Lead the transition of services into Business-as-Usual (BAU)
• Ensure services are designed with clear ownership, support models, and operational readiness
• Align service design practices with audit and regulatory requirements
• Establish processes that generate auditable evidence and traceability
• Support regulatory programme delivery through robust control design
• Work closely with Service Architects and stakeholders to ensure end-to-end alignment

What You Bring

• Strong experience in Service Design and/or Service Transition
• Proven track record of embedding frameworks in complex environments
• Background in banking, financial services, or regulated industries
• Solid understanding of ITSM / ITIL principles and service lifecycle
• Experience working with service architects, delivery teams, and support functions
• Strong stakeholder management and influencing skills
• Ability to operate effectively in ambiguous, fast-paced environments
• Hands-on, delivery-focused approach

This role is critical in moving the organisation from framework implementation to full operational maturity, ensuring services are designed, transitioned, and governed in line with regulatory expectations.

What's Next

If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.